Mackenzie Jones
Indianapolis,IN
Summary
Having gained valuable experience as a flight attendant at Republic Airways, I immersed myself in the industry until a tailbone injury interrupted my journey. Now, I am eager to reignite my love for the industry and contribute my dedicated professionalism. With over 3 years of in-flight experience and more than 10 years in customer service, I possess interpersonal communication, problem-solving, and serving diverse clientele while maintaining high service standards. Currently seeking new opportunities and growth with Republic Airways.
Overview
13
13
years of professional experience
Work History
Server
Aspen Creek
06.2023 - Current
- Demonstrating strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Working with POS system, attaining sale goals, and knowledge of food safety.
Flight Attendant
Republic Airways
10.2021 - 11.2022
- Ensuring aircraft and passengers are in compliance with policies, procedures, regulations, and safety guidance while upholding excellent customer service.
Tailor
Nordstrom Local
08.2019 - 03.2020
- Managed customer expectations with open consultations and frequent communication to providing quality alterations for high end garments.
- Organized customer pick-up rack, appointments, and sending out garmemts through companies system.
Flight Attendant
Endeavor Air
08.2018 - 03.2020
- Operated with all FAA regulations to ensure complete compliance with safety and security procedures.
- Followed pre-flight check-list, greeted passengers, and provided in-flight services.
Tailor
Macy's
09.2016 - 08.2018
- Interacted with customers, pinned garments for planned alterations, and altered pieces accordingly.
- Assisted with pick-ups, organized garments, and handled incoming telephone calls.
Guest Service & Trainer
Target
10.2011 - 10.2016
- Trained new employees on register, provided excellent customer service, and met companies weekly debit/credit card goals.
Education
Bachelor of Science - Apparel Design And Technology
Purdue University
West Lafayette, IN2016
Skills
- Attaining company policies
- Attention to detail
- Conflict resolution
- Decision making
- Organization skills
- Time management
Timeline
Server
Aspen Creek
06.2023 - Current
Flight Attendant
Republic Airways
10.2021 - 11.2022
Tailor
Nordstrom Local
08.2019 - 03.2020
Flight Attendant
Endeavor Air
08.2018 - 03.2020
Tailor
Macy's
09.2016 - 08.2018
Guest Service & Trainer
Target
10.2011 - 10.2016
Bachelor of Science - Apparel Design And Technology
Purdue University
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