Mackenzie Jones
Tuscaloosa
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
Ricks Quality Transmission's
01.2025 - Current
- Managed front desk operations, ensuring smooth customer check-in and appointment scheduling.
- Answered phone calls promptly, directing inquiries to appropriate staff members efficiently.
- Maintained organized filing systems for customer records and service documentation.
- Assisted in processing payments and handling cash transactions accurately.
- Provided information about services offered, enhancing customer understanding and satisfaction.
Hostess
Jalapeños Mexican Grill
02.2021 - 03.2025
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table assignments.
- Managed reservation systems, optimizing seating arrangements to enhance guest experience.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Assisted in training new hostesses, fostering teamwork and effective communication skills.
- Handled guest inquiries and complaints, resolving issues promptly to ensure satisfaction.
- Developed knowledge of menu items to provide accurate information and recommendations to guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Applied Science - Business Management
Shelton State Community College
Tuscaloosa, AL05-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office administration
- File management
- Phone etiquette
- Attention to detail
- Problem-solving
Timeline
Receptionist
Ricks Quality Transmission's
01.2025 - Current
Hostess
Jalapeños Mexican Grill
02.2021 - 03.2025
Associate of Applied Science - Business Management
Shelton State Community College