MacKenzie Karol
1205 Hudson Square
Summary
Dynamic bartender with a proven track record at Lake George Beach Club, excelling in customer service and creative mixology. Recognized for enhancing customer satisfaction through tailored drink recommendations and efficient multitasking. A reliable team player, I foster a welcoming atmosphere while maintaining high standards of cleanliness and organization.
Overview
9
9
years of professional experience
Work History
Bartender
Lake George Beach Club
Lake George, NY
06.2019 - Current
- Mixed and served beverages in high-volume environment, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new bartenders on menu items and service protocols.
- Collaborated with kitchen staff to coordinate timely food and drink orders.
- Managed inventory levels, restocking supplies as needed to minimize downtime.
- Developed signature cocktails by experimenting with flavors and presentation techniques.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Dental Hygienist
EastView Dental Professionals
Averill Park, NY
06.2019 - Current
- Performed comprehensive dental cleanings and assessments to promote oral health.
- Educated patients on proper oral hygiene practices and preventive care techniques.
- Assisted in the development of individualized patient treatment plans.
- Collaborated with dentists to ensure seamless patient care and accurate record-keeping.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
Bartender
Franklin Alley Social Club
Troy, NY
02.2017 - 02.2025
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Engaged with customers to provide personalized drink recommendations based on preferences.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation procedures were followed.
Beertender
Common Roots Brewing
Glens Falls, NY
01.2022 - 11.2022
- Delivered exceptional customer service by engaging patrons and providing tailored beer recommendations.
- Maintained cleanliness and organization of bar area to ensure compliance with health and safety standards.
- Managed inventory levels, restocking supplies to optimize operational efficiency during peak hours.
- Trained new staff on beverage preparation techniques and customer engagement strategies to enhance team performance.
- Fostered a welcoming atmosphere through active communication, building rapport with regular customers and enhancing loyalty.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
Education
Associate of Applied Science - Dental Hygiene
Hudson Valley Community College
Troy, NY06.2019
Bachelor of Science - Creative Arts in Therapy
Russell Sage
Troy, NY06.2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Memory retention
- Beverage preparation
- Creative mixology
Accomplishments
Winner of the Albany Distilling Bartending competition for the Troy division
Timeline
Beertender
Common Roots Brewing
01.2022 - 11.2022
Bartender
Lake George Beach Club
06.2019 - Current
Dental Hygienist
EastView Dental Professionals
06.2019 - Current
Bartender
Franklin Alley Social Club
02.2017 - 02.2025
Associate of Applied Science - Dental Hygiene
Hudson Valley Community College
Bachelor of Science - Creative Arts in Therapy
Russell Sage