MacKenzie Keller
Fitchburg
Summary
Enthusiastic hospitality professional with extensive experience in high-volume service roles. Demonstrated ability to engage guests, manage multiple tasks, and foster teamwork, driving operational efficiency and enhancing customer satisfaction in busy settings.
Overview
6
6
years of professional experience
Work History
Server
Hooters
Madison, WI
01.2025 - 06.2025
- Provided high-energy customer service in a fast-paced sports bar environment
- Managed multiple tables efficiently during high-volume shifts and game nights
- Built strong guest relationships through friendly, attentive service
- Assisted with food and beverage sales while maintaining accuracy and speed
- Worked collaboratively with staff to maintain smooth restaurant operations
Barista
Starbucks, Target
Madison, WI
11.2023 - 08.2024
- Prepared espresso beverages and specialty drinks following standardized recipes.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Collaborated with team members to enhance workflow during peak hours, improving service speed.
Bartender
Buffalo Wild Wings
Madison, WI
12.2022 - 11.2023
- Provided fast, friendly service behind the bar and on the floor during high-traffic shifts, including major sporting events and weekends
- Mixed cocktails, poured draft beers, and served beverages efficiently while maintaining accuracy and alcohol safety compliance
- Managed tabs and processed cash/card payments accurately using POS systems
- Built strong guest relationships through personalized service and an upbeat, engaging attitude
- Worked closely with bartenders, servers, and kitchen staff to maintain smooth operations during busy shifts
Server
Schmitty's On Main
Neillsville, WI
03.2019 - 08.2023
- Provided attentive customer service in a busy restaurant environment
- Took accurate food and beverage orders while maintaining a positive dining experience
- Delivered food promptly and efficiently during high-volume periods
- Helped train new employees on front-of-house responsibilities and customer service standards
Bartender
The Brickyard Bar & Grill
Neillsville, WI
12.2021 - 07.2022
- Crafted cocktails and beverages efficiently in a fast-paced bar environment
- Maintained cleanliness, organization, and restocking throughout shifts
- Delivered food and drinks accurately while ensuring positive guest experiences
- Handled cash and card transactions and balanced drawers at end of shift
- Maintained sanitation and safety standards in all bar and dining areas
Education
Bachelor of Arts - Psychology & English
University of Wisconsin, Madison
Madison, WI05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Strong multitasking
- Highly reliable
- Responsible alcohol service
Timeline
Server
Hooters
01.2025 - 06.2025
Barista
Starbucks, Target
11.2023 - 08.2024
Bartender
Buffalo Wild Wings
12.2022 - 11.2023
Bartender
The Brickyard Bar & Grill
12.2021 - 07.2022
Server
Schmitty's On Main
03.2019 - 08.2023
Bachelor of Arts - Psychology & English
University of Wisconsin, Madison