Mackenzie Kelly
Summary
Administration professional experienced in customer service and optimizing productivity and efficiency across various environments. Highly dependable, organized and goal driven. Adept to establishing strong rapport with clients and company leaders. Works effectively with cross-functional teams in ensuring operational and service excellence while creating a personable and welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regional Intake Coordinator
Catalyst Behavior Solutions
06.2021 - 08.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Assessed clients' needs and determined eligibility for intake services.
- Built relationships with community agencies for timely service referrals.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Trained and supervised new intake staff to deliver high-quality client care.
Barista and Cashier
Publix
12.2018 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Selected by departments leads to open and train employees at new Publix Cafe and Bakery
- Assisted in bakery decorating and special orders for customers
Intern
The Counseling Corner
06.2019 - 06.2020
- Handled a high volume of calls for new patient intakes and appointments
- Screened clients to match with each appropriate therapist
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Maintained up-to-date clinical documentation via electronic recordkeeping systems.
- Evaluated billing and insurance of new and current patients
- Attended weekly clinical meetings with providers to discuss diagnostic tools and updates in the field of Psychology
Education
Bachelor of Science - Psychology, Neuroscience Track
University of Central Florida
Orlando, FL08.2021
Skills
- Client Satisfaction
- Organization and Time Management
- Charting and Clinical Documentation
- Workflow Processes
- Medical Recordkeeping
- Customer Service Process Improvement
- Inventory Management
- Critical Thinking Skills
- Compassionate Communication
- Computer Proficiency and Microsoft Office Proficiency
- Calm and Professional Under Pressure
- Research
- Collaborative Leadership
- Data Entry
- Verbal and Written Communication
Certification
- Registered Behavior Technician 40hr Training Course with Appletree Connection
- QPR Gatekeeper with Mental Health Association of Central Florida
Additional Information
Experienced in databases such as: CentralReach, TherapyNotes, TherapyHelper, PsychInfo, and IBM SPSS Statistics 24
Timeline
Regional Intake Coordinator
Catalyst Behavior Solutions
06.2021 - 08.2023
Intern
The Counseling Corner
06.2019 - 06.2020
Barista and Cashier
Publix
12.2018 - 08.2021
Bachelor of Science - Psychology, Neuroscience Track
University of Central Florida
- Registered Behavior Technician 40hr Training Course with Appletree Connection
- QPR Gatekeeper with Mental Health Association of Central Florida
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