Mackenzie Kershaw
Tallahassee,FL
Summary
Client Services Professional experienced in veterinary reception management, including appointment scheduling and patient check-ins. Developed strong client relationships through effective communication and timely reminders for vaccinations, enhancing overall client satisfaction. Committed to maintaining high ethical standards and delivering exceptional service while supporting veterinary operations.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Client Service Representative
Bradfordville Animal Hospital
Tallahassee, FL
04.2021 - Current
- Greeted clients and checked patients in, ensuring smooth reception process.
- Scheduled appointments and managed daily veterinary calendars.
- Answered phones and routed client questions to proper team members.
- Processed payments and clarified hospital services and billing details for clients.
- Updated patient records and maintained accurate client files.
- Coordinated discharge paperwork and reviewed home care instructions, enhancing client understanding.
- Reminded clients about vaccines, rechecks, and follow-up visits.
- Supported veterinary staff with front desk communication and client service.
Education
Bachelor of Science - Public Health
Florida State University
Tallahassee, FL 01.2025 - 10.2026
Associate of Arts -
Tallahassee Community College
Tallahassee, FL 08.2022 - 12.2024
Skills
- Public health education
- Community outreach
- Patient communications
- Issue resolution
- Service explanation
- Transaction handling
- Account management
- Client relations
Timeline
Bachelor of Science - Public Health
Florida State University
01.2025 - 10.2026
Associate of Arts -
Tallahassee Community College
08.2022 - 12.2024
Client Service Representative
Bradfordville Animal Hospital
04.2021 - Current