Mackenzie Kiner
Indiana,PA
Summary
Detail-oriented student pursuing an internship in Human Resource or Business Management. Brings strong time management and customer service skills, with a long term goal of working in human resources to support employees, and improve organizational effectiveness.
Overview
6
6
years of professional experience
Work History
Associate
Aldi
Indiana, PA
12.2022 - Current
- Organized and replenished grocery shelves to maintain optimal product availability.
- Assisted customers in locating products, enhancing overall shopping experience.
- Operated equipment such as pallet jacks and forklifts for safe stock handling.
- Trained new staff on stocking procedures, store policies and safety protocols to ensure compliance.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
Outside Operations
Indiana Country Club
Indiana, PA
05.2025 - 10.2025
- Provided attentive, professional service to club members and guests, contributing to a high quality club experience
- Kept a professional, friendly demeanor while handling physically demanding tasks in outdoor conditions
- Maintained practice areas, cart staging and carts to club standards for club members' satisfaction
Lead Customer Service Associate
Karns
Duncannon, PA
07.2020 - 06.2023
- Ensured accurate cash counts during end of day procedures.
- Created and managed break schedules to ensure timely employee breaks while maintaining adequate cashier coverage and smooth store operations.
- Streamlined communication for efficient problem resolution, ensuring timely support to customers.
Education
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania
Indiana, Pennsylvania, PA05-2027
Skills
- Customer service
- Time management
- Attention to detail
- Workplace safety
- Decision-making
- Point of sale operation
- Product knowledge
- Cash handling
- Customer interaction
Timeline
Outside Operations
Indiana Country Club
05.2025 - 10.2025
Associate
Aldi
12.2022 - Current
Lead Customer Service Associate
Karns
07.2020 - 06.2023
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania