Mackenzie Lorenson
West Allis,WI
Summary
Friendly team-player and problem-solver with extensive experience in customer service and health and safety compliance. Skilled in critical thinking, is detail oriented and adept at escalation management. Proven track record of improving service delivery while maintaining high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
08.2021 - Current
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Seasonal Worker
Home Depot
03.2021 - 06.2021
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
Sandwich Artist
Subway
10.2020 - 02.2021
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
Restaurant Team Member
The Corner Bakery Cafe
07.2019 - 11.2019
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Wauwatosa West High School
11400 W Center St, Wauwatosa, WI 5322205.2020
Skills
- Leadership experience
- Health and safety compliance
- Problem-solving abilities
- Customer Service
- Customer Relations
- Critical Thinking
- Computer literacy
- Escalation management
Timeline
Barista Trainer
Starbucks
08.2021 - Current
Seasonal Worker
Home Depot
03.2021 - 06.2021
Sandwich Artist
Subway
10.2020 - 02.2021
Restaurant Team Member
The Corner Bakery Cafe
07.2019 - 11.2019
High School Diploma -
Wauwatosa West High School