Mackenzie Loy
Tamarac,FL
Summary
Motivated and adaptable professional with a strong work ethic and quick learning ability. Ready to contribute diverse skills to a driven team.
Overview
5
5
years of professional experience
Work History
Receptionist
wettaps inc.
Coral Springs, FL
01.2023 - Current
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Identified and analyzed complex problems to develop effective solutions.
Cafe Worker
Robs bagel land
Coral Springs, FL
11.2023 - 05.2025
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Worked through high-paced morning and afternoon rushes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lieutenant Safety Explorer
Coral Springs Regional Institute Of Public Safety
Coral Springs, Florida
09.2020 - 01.2023
- Successfully promoted events and programs, leading to higher levels of community involvement.
- Displayed leadership skills in training and motivating others to be self-sufficient.
- Served in various leadership roles to plan and manage community initiatives.
- Helped implement strategic plans to reach out to the community for financial support and participation.
Head Waiter
Hurricane Grill & Wings
Coral Springs, FL
10.2021 - 04.2022
- Trained new waiters on food service procedures and customer service standards.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
High Pace Team Member
Dunkin' Donuts
Coral Springs, FL
05.2021 - 10.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Promoted products through effective merchandising techniques.
Education
EMT Basics Certification - Emergency Medical Technology
Coral Springs Regional Institute of Public Safety
Coral Springs, FL04-2023
High School Diploma -
Coral Glades High School
Coral Springs, FL06-2022
Skills
- Customer Service
- Data Entry
- Detail Oriented
- Creative and artistic
- Multitasking
- Excel Under High Paced Environments
- Teamwork
- Time Management
Accomplishments
- I was appointed a Lieutenant position during my years of being with the Coral Springs Fire Explores after being recognized for my great leadership towards my peers.
Timeline
Cafe Worker
Robs bagel land
11.2023 - 05.2025
Receptionist
wettaps inc.
01.2023 - Current
Head Waiter
Hurricane Grill & Wings
10.2021 - 04.2022
High Pace Team Member
Dunkin' Donuts
05.2021 - 10.2021
Lieutenant Safety Explorer
Coral Springs Regional Institute Of Public Safety
09.2020 - 01.2023
EMT Basics Certification - Emergency Medical Technology
Coral Springs Regional Institute of Public Safety
High School Diploma -
Coral Glades High School