Summary
Overview
Work History
Education
Skills
Timeline
Generic

MACKENZIE LOY

POMPANOBEACH,FL

Summary

Customer-Focused Professional experienced in delivering exceptional service and support. Achieved organizational efficiency through effective scheduling and office management. Committed to fulfilling customer needs and enhancing team collaboration.

Overview

6
6
years of professional experience

Work History

Office Manager

CHZ painting
Coral Springs, Florida
01.2026 - 09.2026
  • Managed office operations to support daily activities and team efficiency.
  • Oversaw inventory management for office supplies and painting materials.
  • Coordinated scheduling and communication between painting crews and clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Lieutenant Safety Explorer

Coral Springs Regional Institute of Public Safety
09.2020 - 01.2023
  • Promoted events and programs that increased community involvement.
  • Trained and motivated individuals to achieve self-sufficiency.
  • Helped implement strategic plans to reach out to the community for financial support and participation.
  • Implemented strategic plans to engage the community for financial support and participation.

Head Waiter

Hurricane Grill & Wings
10.2021 - 04.2022
  • Focused on delivering exceptional dining experiences, fostering customer relationships to drive repeat business.
  • Coordinated with eight front and back-of-house staff to ensure prompt service and attentive care for diners.
  • Provided support to restaurant staff during busy shifts. with the training and development of the restaurant staff.
  • Supported training and development initiatives for restaurant staff to enhance service quality.

High Pace Team Member

Dunkin Donuts
05.2021 - 10.2021
  • Provided customer service by addressing concerns and resolving issues efficiently.
  • Dedicated team member focused on mastering tasks while resolving customer concerns courteously and swiftly.
  • Completed all required training and supported the training of other team members.
  • Responded to customer inquiries about ingredients and food item availability.

Education

EMT Basics -

Coral Springs Regional Institute of Public Safety
Coral Springs, Florida
01.2023 - 04.2023

High School Diploma -

Coral Glades High School

Skills

  • ORGANIZATIONAL SKILLS
  • TIME MANAGEMENT
  • DETAIL ORIENTED
  • CUSTOMER SERVICE
  • MULTITASKING
  • TEAMWORK
  • ADAPTABILITY TO CHANGE
  • PROBLEM SOLVING

Timeline

Office Manager

CHZ painting
01.2026 - 09.2026

EMT Basics -

Coral Springs Regional Institute of Public Safety
01.2023 - 04.2023

Head Waiter

Hurricane Grill & Wings
10.2021 - 04.2022

High Pace Team Member

Dunkin Donuts
05.2021 - 10.2021

Lieutenant Safety Explorer

Coral Springs Regional Institute of Public Safety
09.2020 - 01.2023

High School Diploma -

Coral Glades High School
MACKENZIE LOY