MacKenzie MacDougall
Riverside
Summary
Positive, empathetic, and resourceful individual with deep commitment to supporting students' academic and personal growth. Understands key educational policies and student welfare practices, leveraging strong communication and problem-solving skills. Dedicated to fostering supportive environment, driving positive outcomes for students.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Harley Davidson Inc
02.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor logs and appointments using office management software.
- Coordinated communication between departments to streamline workflow and enhance service delivery.
- Supported administrative tasks, including filing documents and managing office supplies inventory.
- Scheduled, coordinated and confirmed appointments and meetings.
Teaching Assistant
California State University Fullerton
08.2024 - 05.2025
- Supported faculty in course preparation and material organization to enhance student learning experiences.
- Facilitated group discussions and guided students in understanding complex concepts and course materials.
- Graded assignments and provided constructive feedback to improve student performance and engagement.
- Developed instructional resources, such as study guides, to support diverse learning needs of students.
- Collaborated with faculty to evaluate curriculum effectiveness, contributing to continuous improvement initiatives.
Education
Master of Arts - Higher Education
Grand Canyon University
Phoenix, AZ05-2027
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05-2025
Associate of Arts - Psychology
Riverside City College
Riverside, CA06-2023
Skills
- Microsoft office suite expertise
- Google workspace administration
- Zoom/Teams meeting software
- Canvas
- Calm and patient demeanor
- Mentoring and motivation
- Inclusive leadership
Timeline
Front Desk Receptionist
Harley Davidson Inc
02.2025 - Current
Teaching Assistant
California State University Fullerton
08.2024 - 05.2025
Master of Arts - Higher Education
Grand Canyon University
Bachelor of Arts - Psychology
California State University, Fullerton
Associate of Arts - Psychology
Riverside City College