Gabrielle Hanaway
Lake Forest,CA
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Proficient in Microsoft 365 office and Outlook. Proven abilities handling tasks simultaneously while delivering a service with a smile with a solution-oriented approach. Has passion for interior Design and various art forms.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Mathis Brothers
Irvine, CA
09.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Greet over hundreds of people per week.
- Transcribed phone messages and relayed to appropriate personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved operations through consistent hard work and dedication. Shown with improve metrics in accuracy and managing more calls throughout day. Irvine location has highest percentage of answers calls versus other locations. Soley, managed and trained multiple receptionist this past year. 6 out of 8 receptionists.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Furniture Sales Associate
Mathis Brothers
Irvine , CA
12.2019 - 09.2020
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- 100% Updated customers on scheduled deliveries of furniture to homes.
- Built customer loyalty and retention by delivering excellent shopping experiences. Return customers weekly to purchase more furnishings and protection plans.
- Developed strong rapport with customers and created positive impression of business.
Design Consultant
Livingspaces
Irvine , CA
11.2018 - 12.2019
- Consistently stayed under client's budget for projects.
- Developed and maintained courteous and effective working relationships.
- Prepared original and relevant options for clients suitable to individual requirements.
- Met with over 50 customers per week to discuss design vision and individual needs.
Junior Interior Designer
JCM GLOBAL FURNISHINGS
Orange, California
08.2016 - 11.2018
- Consulted with clients to determine architectural preference to meet overall design goals.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation with AutoCAD, ADOBE, and SketchUp.
- Participated in furniture selection and documentation of specifications for Various Hospitality Brands.
Education
Bachelor Of Fine Arts - Interior Architecture
California State University Long Beach
Long Beach, CA08.2016
Associate of Arts - Interior Design
Saddleback College
Mission Viejo, CA05.2011
High School Diploma -
Tesoro High School
Las Flores, CA06.2007
Skills
- Sensitive Information Handling
- Call Forwarding
- Telephone etiquette
- Office administration
- Office organization
- Meeting scheduling
- Sales expertise
- Exceptional Customer Service
- Adapt to diverse groups
- Relationship building
- Microsoft Office Suite
- Reliable and Punctual
Timeline
Front Desk Receptionist
Mathis Brothers
09.2020 - Current
Furniture Sales Associate
Mathis Brothers
12.2019 - 09.2020
Design Consultant
Livingspaces
11.2018 - 12.2019
Junior Interior Designer
JCM GLOBAL FURNISHINGS
08.2016 - 11.2018
Bachelor Of Fine Arts - Interior Architecture
California State University Long Beach
Associate of Arts - Interior Design
Saddleback College
High School Diploma -
Tesoro High School