Lexxy Smith
Coshocton Vision
Dresden,OH
8
years of professional experience
Front Desk Professional specializing in customer service and problem-solving. Streamlined operations to enhance patient experiences in fast-paced environments. Front of House Manager with expertise in optimizing guest satisfaction and team performance through staff training, appointment scheduling, and inventory management.
Work History
Front Desk Receptionist
1 Year 2 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated communications between patients and medical staff to streamline clinic operations.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Organized office supplies and inventory, contributing to a well-maintained reception area.
- Supported patient flow by preparing examination rooms and assisting with administrative tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Front of House Manager
6 Years 10 Months- Supervised daily operations to ensure seamless front of house service and guest satisfaction.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Coordinated special events and private dining experiences to enhance guest engagement.
- Managed inventory control processes to maintain stock levels and reduce waste.
- Developed training materials that improved onboarding efficiency for new hires.
- Resolved guests complaints while maintaining positive a a positive customer environment.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Collaborated with kitchen staff to streamline communication and improve overall service flow.
- Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
High School Diploma
Skills
Customer service
Telephone etiquette
Appointment scheduling
Scheduling
Payment processing
Attention to detail
Administrative skills
Office organization
File organization
Sensitive information handling
Cash handling
Verbal communication
Oral communication
Written communication
Listening skills
Guest relations
Sensitive information handling
Timeline
Front Desk Receptionist
Coshocton Vision
05.2025 - CurrentRead More
Front of House Manager
Warehoue Restuarant
07.2018 - 05.2025Read More
Zanesville High School
High School Diploma
Read More