Irene Kandl
Riverview
Summary
Detail-oriented Front Desk Receptionist with strong interpersonal skills and expertise in communication and customer relationship management. Committed to enhancing patient experiences in fast-paced environments. Fluent in English and Spanish, ready to contribute to team success and improve operational efficiency.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Florida Orthopedic Institute
Brandon
02.2025 - Current
- Greeted patients and visitors warmly upon arrival at the orthopedic facility.
- Managed appointment scheduling using electronic health record systems effectively.
- Answered phone calls and directed inquiries to appropriate staff members promptly.
- Upheld patient confidentiality and complied with HIPAA regulations to protect sensitive information.
- Facilitated processing of patient intake forms and verified insurance information to ensure accuracy.
- Collaborated with medical staff to ensure smooth daily operations at the front desk.
- Organized and maintained front desk area, promoting a professional atmosphere.
- Delivered information on orthopedic services and addressed patient concerns effectively.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Performed bookkeeping tasks and organized document filing to maintain accurate records.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Coordinated maintenance requests for office equipment and facilities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, a hazard-free environment for customers.
Co-Owner
Taqueria El Neto
Riverview
11.2018 - 12.2025
- Managed daily operations and staff scheduling for a busy taqueria environment.
- Oversaw inventory management and supplier relationships to ensure ingredient availability.
- Trained new employees on food preparation and customer service standards.
- Developed targeted marketing strategies that promoted daily specials and attracted increased foot traffic.
- Implemented quality control measures to maintain food safety and hygiene standards.
- Enhanced customer experience by collecting feedback and adjusting menu offerings accordingly.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Collaborated with co-owners on strategic decisions to drive company growth and expansion plans.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Ensured that all safety protocols were followed at all times within the workplace.
Assistant Manager
McDonald's Restaurant
Riverview
03.2018 - 01.2019
- Managed daily operations to ensure efficient restaurant workflow.
- Coordinated inventory management and restocking to minimize stockouts and ensure availability.
- Supervised staff to maintain high-quality service during peak hours.
- Monitored adherence to health and safety regulations in the restaurant.
- Managed customer service inquiries and complaints to enhance guest satisfaction and loyalty.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members to maintain a positive work environment and team cohesion.
Department Manager
Walmart
Tampa
10.2015 - 06.2017
- Managed daily operations of multiple departments within a retail environment.
- Supervised and trained team members to improve customer service quality and drive sales.
- Coordinated inventory management to ensure product availability on the sales floor.
- Implemented merchandising strategies to optimize product displays and customer engagement.
- Ensured compliance with company policies and safety regulations in all areas.
- Collaborated with upper management to develop strategic plans for department growth.
- Coached new staff on department policies and procedures to ensure effective onboarding and team integration.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Monitored department performance to align with sales and profit objectives by minimizing waste and identifying revenue opportunities.
- Collaborated with sales associates to efficiently complete daily tasks in a retail environment.
Assistant Manager
Advance America
Tampa
08.2010 - 09.2013
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Processed loan applications for compliance with regulations and company policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered knowledgeable and friendly service to ensure high customer satisfaction through effective problem resolution.
- Assessed customer needs promptly to provide tailored solutions and improve service experience.
- Managed inbound and outbound calls for debt collection processes.
- Negotiated payment plans with clients to resolve outstanding debts.
- Maintained compliance with federal and state collection regulations.
- Educated clients on debt repayment options and financial literacy.
Assistant Manager
McDonald's
Tampa
08.2007 - 10.2009
- Managed daily operations to ensure efficient restaurant workflow.
- Trained new team members on service standards and procedures to enhance customer satisfaction.
- Handled customer inquiries and resolved complaints effectively.
- Coordinated inventory management and restocking of supplies to minimize disruptions in service.
- Supervised staff to maintain high-quality service during peak hours.
- Assisted in scheduling shifts to optimize workforce efficiency.
- Monitored adherence to health and safety regulations in the restaurant.
- Supervised daily operations, scheduling shifts and assigning duties to ensure optimal team performance.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Skills
- Appointment scheduling
- Patient intake processing
- Electronic health records
- Insurance verification
- Cash handling
- Customer service
- Sensitive information handling
- Team collaboration
- Multitasking and organization
- Problem solving
- Attention to detail
- Effective communication
- Bilingual communication
- Professional demeanor
- Initiative-taking
- Sensitive information handling
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
Florida Orthopedic Institute
02.2025 - Current
Co-Owner
Taqueria El Neto
11.2018 - 12.2025
Assistant Manager
McDonald's Restaurant
03.2018 - 01.2019
Department Manager
Walmart
10.2015 - 06.2017
Assistant Manager
Advance America
08.2010 - 09.2013
Assistant Manager
McDonald's
08.2007 - 10.2009