Mackenzie Marquez

• Oversaw daily operations to ensure exceptional guest experiences and service quality.
• Trained and mentored staff on food safety protocols and customer service standards.
• Tracked food production levels, meal counts, and supply costs.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Reviewed and approved employee schedules and timesheets.
• Addressed and resolved customer service issues to establish trust and increase guest satisfaction.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
• Led initiatives to maintain compliance with health regulations and company policies across the restaurant.

• Coordinated staff assignments to meet restaurant demand and enhance service
• Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
• Conducted regular training sessions on culinary trends and best practices for continuous team development.
• Addressed routine needs to maintain efficient workplace operations

• Assisted patients in physical therapy sessions to enhance mobility and recovery. with physical therapy and other various needs
• Assessed and managed inventory of specialized medical supplies to ensure availability for patient care
• Scheduled time-sensitive medication for patient intake to maintain adherence and health outcomes
• Scheduling time-sensitive medication for patient intake
• Assess and manage inventory of specialized medical supplies

• Mastered menu details and substitutions to enhance customer experience
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Trained new bartenders on service standards, drink preparation techniques, and customer engagement strategies.
• Prepared and cooked high-quality dishes according to established recipes and standards.
• Delivered exceptional customer service in high-pressure dining environments.

College prep school, bi-weekly presentations, public speaking opportunities, community development, graduated top ten of class