Mackenzie Marsh
Livonia,MI
Overview
5
5
years of professional experience
Work History
Retail Keyholder
House Of Pets
Garden City, MI
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Developed strong relationships with customers by actively engaging in conversation about their needs/preferences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Performed category maintenance by rotating products according to company product rotation policy.
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
Restaurant Hostess
Macaroni Grill
Livonia, MI
10.2019 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cashier/Usher
Pheonix Theaters
Livonia, MI
03.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Phlebotomy
Schoolcraft College
Livonia, MI12.2024
GED -
Schoolcraft College
Livonia, MI10.2021
Skills
- Store operations
- Cash Handling Accuracy
- Employee Training
- Order of draw
- Patient Care
- Venipuncture
- Sample and specimen collection
- Butterfly needle technique
- Specimen handling
- HIPAA Compliance
Timeline
Retail Keyholder
House Of Pets
05.2022 - Current
Restaurant Hostess
Macaroni Grill
10.2019 - 03.2020
Cashier/Usher
Pheonix Theaters
03.2019 - 10.2019
Phlebotomy
Schoolcraft College
GED -
Schoolcraft College