Mackenzie Martinsen
East Lansing,MI
Summary
Hardworking server with a passion for creating great guest experiences and mentoring new team members. Skilled in suggestive selling, team collaboration, and maintaining a smooth, high-standard dining atmosphere. Experienced in training new hires, guiding them in service expectations, menu knowledge, and customer engagement. Strong attention to detail, cash handling accuracy, and leadership in fast-paced environments.
Currently pursuing a Bachelor’s in Human Development and Family Studies at Michigan State University, developing a deep understanding of human behavior, communication, and relationship dynamics to enhance service and teamwork.
Overview
4
4
years of professional experience
Work History
Server
Mitchellsfishmarket
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Bartender
Olive Garden
06.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Olive Garden
08.2023 - 11.2024
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Retail Worker
Spartan Spirit Shop
08.2022 - 05.2023
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Dance Instructor
Dance City West
05.2021 - 03.2022
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
Education
Bachelor of Arts - Human Development And Family Studies
Michigan State University
East Lansing, MI12-2025
High School Diploma -
Grand Ledge High School
Grand Ledge, MI06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- High volume dining
- Server training
- Team collaboration
- Suggestive selling
- Dining area maintenance
- Wine service
- Positive guest interactions
- POS operation
Timeline
Server
Mitchellsfishmarket
11.2024 - Current
Bartender
Olive Garden
06.2024 - 11.2024
Server
Olive Garden
08.2023 - 11.2024
Retail Worker
Spartan Spirit Shop
08.2022 - 05.2023
Dance Instructor
Dance City West
05.2021 - 03.2022
Bachelor of Arts - Human Development And Family Studies
Michigan State University
High School Diploma -
Grand Ledge High School
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