MACKENZIE MEECH
WATERFORD
Summary
Dedicated former Division I student-athlete and current Clinical Mental Health Counseling graduate student with a strong foundation in resilience, discipline, and interpersonal communication. Demonstrates a person-centered approach grounded in empathy, collaboration, and respect for client autonomy. Passionate about supporting others’ growth, well-being, and self-determination through compassionate and ethical care.
Overview
8
8
years of professional experience
Work History
RECEPTIONIST
Scope Medical Group
Bloomfield Hills, Michigan
12.2024 - Current
- Provided exceptional customer service at the front desk, ensuring patients felt welcomed and valued during their visits.
- Managed appointment scheduling and patient records, enhancing office efficiency.
- Verified patient insurance coverage and eligibility prior to appointments to ensure accurate billing and service authorization.
- Answered and directed high volumes of incoming calls with professionalism and efficiency.
ONSITE SPECIALIST
Stryker
Lansing, Michigan
09.2023 - 12.2024
- Collaborated with healthcare staff to ensure efficient processing and distribution of sterile supplies, as needed, for patient care.
- Maintained strong, proactive communication channels with our customer to address concerns, provide solutions, and enhance satisfaction.
- Uphold rigorous compliance with regulatory standards and Stryker's quality protocols to guarantee patient safety and operational excellence.
CERTIFIED PHARMACY TECHNICIAN
Walgreens
Lansing, Michigan
09.2022 - 05.2023
- Proficient in accurately dispensing medications and ensuring compliance with all legal requirements.
- Familiar with pharmacy software systems for processing prescriptions, labeling medications, and generating reports.
- Collaborated with healthcare providers to address patient inquiries and concerns regarding medications.
SOFTBALL INSTRUCTOR
Total Sports Complex
Wixom, Michigan
05.2022 - 09.2022
- Developed tailored lesson plans, focused on teaching proper softball techniques to players of all skill levels.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Increased player strength, agility, game skills, and developed a strong mental mindset through successful practice sessions.
STUDENT-ATHLETE
Michigan State University
East Lansing, Michigan
08.2018 - 05.2022
- Demonstrated ability to balance rigorous academic coursework with demanding athletic schedules.
- Showcased leadership skills through serving as a team captain and motivating teammates to achieve common goals.
- Proven track record of time management and prioritization to succeed both on the field and in the classroom.
Education
Master of Arts - Clinical Mental Health Counseling
Central Michigan University, August 2025 - Present
Bachelor of Science - Kinesiology
Michigan State University, August 2018 - May 2023
Skills
- Interpersonal skills
- Detail oriented
- Resilience
- Time management
- Communication
- Empathy
Honors & Affiliations
- Chi Sigma Iota International Honor Society (Counseling) — Central Michigan University
- Dean’s List — Michigan State University
- Spartan Academic & Athletic Excellence Gala Honoree — Michigan State University
Timeline
RECEPTIONIST
Scope Medical Group
12.2024 - Current
ONSITE SPECIALIST
Stryker
09.2023 - 12.2024
CERTIFIED PHARMACY TECHNICIAN
Walgreens
09.2022 - 05.2023
SOFTBALL INSTRUCTOR
Total Sports Complex
05.2022 - 09.2022
STUDENT-ATHLETE
Michigan State University
08.2018 - 05.2022
Master of Arts - Clinical Mental Health Counseling
Central Michigan University, August 2025 - Present
Bachelor of Science - Kinesiology
Michigan State University, August 2018 - May 2023