Mackenzie Miller
Salem,OR
Summary
Driven Direct Support Professional with strong dedication to assisting individuals in achieving their highest potential. Adept at creating supportive and collaborative environment that fosters independence and well-being. Demonstrates deep understanding of empathetic communication and patience, essential for building trust and effective advocacy. Skilled in working closely with diverse populations, ensuring personalized care and support tailored to each individual's unique needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Alliance Services
Salem, OR
05.2025 - Current
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Implemented individualized care plans, ensuring compliance with health and safety regulations.
- Facilitated community integration activities, promoting social engagement and skill development.
- Monitored client progress, documenting behavioral changes and reporting to supervisory staff.
- Administered medications per the doctor's orders.
- Provided transportation to and from medical or recreational appointments.
- Use effective communication strategies with the family and client so everyone is on the same page.
Direct Support Professional
Tavros Care
Salem, OR
05.2024 - 05.2025
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Maintained accurate records of client data including incident reports, progress notes, and treatment plans.
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
- Developed positive relationships with clients through trust building activities and by providing emotional support.
- Provided compassionate and patient care to individuals with disabilities in a residential setting.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
- Provided transportation to medical and recreational appointments.
- Administered medications to patients based upon physician or nurse guidelines.
- Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
House Cleaner
Shine and sparkle
Dallas, OR
08.2022 - 05.2024
- Washed tub and shower basins and cleaned shower curtains.
- Demonstrated ability to clean and maintain all areas of a home, including bedrooms, bathrooms, living rooms, and kitchens.
- Proficient in using various cleaning materials and tools such as vacuums, mops, brooms, dusters and cloths.
- Ensured adherence to quality expectations and standards.
- Washed dirty linens and remade beds with clean sheets.
- Prioritized work tasks and remained flexible to workload changes.
- Performed final touch-up cleaning on show units and those ready for new resident move-in.
- Customized cleaning services for clients by making changes when necessary.
- Utilized environmentally friendly cleaning products whenever possible.
Cashier Assistant Manager
Baywood market
Los Osos, CA
02.2021 - 06.2022
- Prioritized customer satisfaction by providing a pleasant shopping experience through friendly interactions with customers.
- Successfully trained new cashiers on company policies, procedures, and POS systems.
- Provided excellent customer service by helping customers with inquiries and resolving complaints efficiently.
- Identified opportunities for process improvements that could result in increased efficiency or cost savings.
- Enforced safety protocols throughout the store to protect employees from theft or other harm.
- Implemented security measures such as double-checking register drawers for accuracy at the end of each shift.
- Monitored stock levels and replenished inventory as needed to ensure shelves were fully stocked at all times.
- Maintained accurate records of daily transactions for reconciliation purposes.
- Performed daily opening and closing duties including counting money in registers, preparing bank deposits, reconciling tills, and restocking shelves.
Personal Shopper
Instacart
Los Osos, CA
09.2021 - 03.2022
- Maintained positive working relationships with customers, team members, and leadership.
- Demonstrated strong organizational skills by managing multiple client orders simultaneously.
- Performed regular quality control checks of merchandise before delivery.
- Utilized selection process for products within store and bagged products following bagging standards.
- Created personalized shopping experiences for customers by providing individualized attention.
- Helped customers in finding unique items to fit their individual style.
- Responded promptly to customer queries to increase overall satisfaction.
Companion/Caregiver
Wilshire health and community services
San Luis Obispo, CA
01.2021 - 03.2022
- Assisted with medical appointments by arranging transportation services or accompanying the client if necessary.
- Provided companionship and emotional support to elderly individuals in their homes.
- Demonstrated effective communication and interpersonal skills when interacting with clients, families, and other healthcare professionals.
- Implemented strategies designed to improve quality of life while preserving dignity of the client.
- Cared for clients by performing light housekeeping tasks such as laundry, meal preparation, grocery shopping, errands.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Coordinated medical appointments, errands, and social events.
Veterinary Assistant/General Cleaner
Homeless Animals Rescue Team
Cambria, CA
03.2021 - 01.2022
- Assisted in restraining animals during examinations or treatments.
- Maintained cleanliness of animal cages, kennels, runs, examination rooms and treatment areas.
- Administered medications orally or topically as prescribed by veterinarians.
- Cleaned instruments used in veterinary procedures according to established protocols.
- Followed strict sanitation protocols when caring for sick animals.
- Conducted general maintenance of treatment room to keep equipment and machines clean and in operable condition.
- Prepared food for hospitalized patients according to individual needs.
Kennel Technician
Pismo Beach Veterinary Clinic
Pismo Beach, CA
06.2019 - 01.2021
- Cleaned cages and kennels between each animal stay using appropriate disinfectants and cleaning agents.
- Exercised dogs regularly to maintain physical health while in kennel's care.
- Performed daily health checks on all animals in kennels.
- Fed animals daily and verified access to fresh water.
- Monitored animal behavior to ensure safety of both staff members and animals.
- Kept accurate records of food intake, medication administration, and treatments administered.
- Demonstrated strong communication skills when working with pet owners and other staff members.
- Provided emotional support to distressed animals through comforting words and gentle handling techniques.
- Ordered, unloaded, and properly stored animal feed and supplies.
- Mixed food, supplements, and medications according to instructions and knowledge of animal species.
- Organized supplies needed for daily operations of kennel facility.
- Cleaned and disinfected surgical equipment.
Assistant Manager
KFC
Astoria, OR
09.2018 - 04.2019
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Tracked store inventories and replenished products according to demand.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Server
Hillcrest assisted living and retirement home
Boise, ID
07.2017 - 03.2018
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Exercised focus and concentration to keep track of tables and remember orders.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Server Assistant
Sockeye grill and brewery
Boise, ID
06.2016 - 05.2017
- Provided friendly and attentive customer service to ensure a pleasant dining experience.
- Maintained a clean and organized work environment throughout shift by wiping down tables, sweeping floors, and restocking supplies.
- Ran food and beverages to tables, interacting to make guests feel welcome.
- Remained professional under pressure during peak business hours.
- Bussed used and unneeded dishes and glassware from guest tables.
- Assisted with setting up special events within the restaurant when needed.
- Demonstrated excellent communication skills while taking orders, delivering food, and addressing customer complaints.
- Checked wait list, managed floor chart and participated in guest service to fulfill guest needs.
- Served food to customers when waiters and waitresses needed assistance.
Childcare Provider
First Baptist church
Boise, ID
01.2011 - 12.2015
- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun.
- Organized activities such as games, arts and crafts, music, outdoor play.
- Assisted in preparing food and serving meals and refreshments to children.
- Provided safe and nurturing environment for children of different ages.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Developed age-appropriate activities to engage children and foster learning.
Education
Associate in Arts (A.A.) - Psychology-Sociology
Chemeketa Community College
Salem, Oregon06.2026
Skills
- Behavior redirection
- Adaptability and flexibility
- Health and safety requirements
- Client documentation
- Relationship building
- Crisis management
- Housekeeping tasks
- Decision-making support
- Animal safety
- Medical record-keeping
- Patient restraint
- Veterinary terminology
- Time management
- Compassionate caregiving
- Client transportation
- Medication administration
- Appointment scheduling
- Community integration
- Individualized support planning
- Cleaning and sanitizing
- Patient flow management
- Diagnostic imaging
- Sample collection
Accomplishments
Dean's List:
Since June of 2025, I have attended Chemeketa Community College. Every term since then, I have made the Dean's list. This means that I have maintained a GPA of 3.5 or above.
Phi Theta Kappa Honor Society:
Since June of 2025, I have been a part of Phi Theta Kappa Honor Society, which means I have maintained a GPA of 3.5 or above. This is a national honor society.
Certification
- Oregon intervention systems(OIS)
- First Aid
- CPR
Timeline
Direct Support Professional
Alliance Services
05.2025 - Current
Direct Support Professional
Tavros Care
05.2024 - 05.2025
House Cleaner
Shine and sparkle
08.2022 - 05.2024
Personal Shopper
Instacart
09.2021 - 03.2022
Veterinary Assistant/General Cleaner
Homeless Animals Rescue Team
03.2021 - 01.2022
Cashier Assistant Manager
Baywood market
02.2021 - 06.2022
Companion/Caregiver
Wilshire health and community services
01.2021 - 03.2022
Kennel Technician
Pismo Beach Veterinary Clinic
06.2019 - 01.2021
Assistant Manager
KFC
09.2018 - 04.2019
Server
Hillcrest assisted living and retirement home
07.2017 - 03.2018
Server Assistant
Sockeye grill and brewery
06.2016 - 05.2017
Childcare Provider
First Baptist church
01.2011 - 12.2015
Associate in Arts (A.A.) - Psychology-Sociology
Chemeketa Community College