Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Niccum

Altamonte Springs,FL

Summary

Enthusiastic and reliable server that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

PRs Taco Palace
Orlando, FL
04.2023 - 01.2024
  • Served food and beverages to patrons and confirmed complete orders.
  • Provided excellent customer service to ensure satisfaction.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted in training new servers.
  • Provided exceptional service to high volume of daily customers.

Server/Bartender

Graffiti Junktion College Park
08.2020 - 03.2023
  • Experience with fast paced restaurants
  • Provided fast and friendly customer service
  • 3 years of serving experience with some bartending experience
  • Greeted guests in a timely manner
  • Took food and drink orders and handled expo
  • Maintained a clean work environment
  • Performed opening and closing duties
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Server

Froggers Grill and Bar
10.2019 - 12.2019
  • Worked at a restaurant
  • Handled multiple tables daily
  • Greeted guests
  • Took food and drink orders
  • Served meals
  • Checked on guests frequently
  • Bussed tables
  • Swept, mopped, and prepared for guests
  • Handled POS system
  • Running food
  • Handled Expo

Hostess

Duffys Sports Grill
09.2019 - 10.2019
  • Directed guests to their table
  • Accommodated and managed large parties
  • Took and packed to-go orders
  • Managed customer requests
  • Helped bus tables
  • Scheduled reservations
  • Answered telephone inquiries

Cashier/Server

Huey Magoo's
02.2019 - 05.2019
  • Handling registers
  • Serving food in window
  • Tending to guests needs
  • Cleaning store
  • Opening and Closing restaurant
  • Managing multiple tasks at once

Cashier

Joann Fabric & Crafts store
11.2017 - 03.2018
  • Opened and closed store
  • Welcomed customers
  • Answered questions
  • Assisted customers in finding or ordering merchandise
  • Handled returns and exchanges
  • Processed cash, check, or credit transactions with accuracy
  • Counted cash drawers
  • Stocked merchandise

Cashier

Sears
05.2016 - 02.2017
  • Opened the store
  • Welcomed customers
  • Assisted with customer inquiries
  • Helped customers find what they are looking for
  • Handled returns and exchanges
  • Handled cash and credit transactions
  • Counted cash drawers
  • Stocked merchandise

Education

High School Diploma -

Lake Brantley High School
05.2019

Skills

  • Stocking and Replenishing
  • Guest Relations
  • Seating Assignment Preparation
  • Menu Memorization
  • Food and Beverage Pairings
  • Order Accuracy
  • Suggestive Selling
  • Food Preparation and Safety
  • Greeting and Seating Guests
  • Customer Service and Rapport

Certification

Microsoft Certified, High School Graduate,

  • ServSafe Certification

Timeline

Server

PRs Taco Palace
04.2023 - 01.2024

Server/Bartender

Graffiti Junktion College Park
08.2020 - 03.2023

Server

Froggers Grill and Bar
10.2019 - 12.2019

Hostess

Duffys Sports Grill
09.2019 - 10.2019

Cashier/Server

Huey Magoo's
02.2019 - 05.2019

Cashier

Joann Fabric & Crafts store
11.2017 - 03.2018

Cashier

Sears
05.2016 - 02.2017

High School Diploma -

Lake Brantley High School

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Mackenzie Niccum