Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Mackenzie Ortega

Albuquerque

Summary

Dynamic hospitality professional with experience at Texas Roadhouse, excelling in customer service and event planning. Proven ability to enhance guest satisfaction through effective conflict resolution and team collaboration. Skilled in creating memorable experiences while ensuring safety and inclusivity, fostering a loyal clientele and promoting a positive environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Host

Texas Roadhouse
Albuquerque
08.2024 - Current
  • Handled phone reservations and customer inquiries.
  • Ensuring guest satisfaction by resolving issues.
  • Answered telephone to provide dining information and take reservations.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Built relationships with customers to encourage repeat business, and managed expectations regarding wait times and specials.
  • Greeted guests, provided menus, and assisted in seating.
  • Collaborated with staff for event setup, and maintained cleanliness in the dining area.

Camp Counselor

Hope Christian
Albuquerque
07.2024 - 07.2024
  • Acted as ambassador for camp to families by communicating about camper's experience.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Tracked attendance, checking off present individuals.
  • Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
  • Supervised and coordinated work activities of personnel.

Education

High School Diploma -

Hope Christian
Albuquerque, NM
05-2024

Skills

  • Customer service
  • Event planning
  • Team collaboration
  • Conflict resolution
  • Time management
  • Problem solving
  • Basic first aid
  • Verbal and written communication
  • Guest satisfaction
  • Team building
  • Hospitality service expertise

Affiliations

  • volunteer work

- Joy Junction

- Southwest Vaccination Center

  • Extracurricular Activities

- Track and Field

  • Travel

(Gained many cultural experiences and language skills very open to new experiences)

- Mexico

- Germany

- London

- Netherlands

Languages

Spanish
Limited

Accomplishments

  • Academic Honors

- High school honor roll

  • Leadership Awards

- Track and Field girls thrower team captain

Certification

  • Food Handlers Permit
  • Customer Service Certification

References

References available upon request.

Timeline

Host

Texas Roadhouse
08.2024 - Current

Camp Counselor

Hope Christian
07.2024 - 07.2024

High School Diploma -

Hope Christian

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