Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mackenzie Phillips

Eastpointe,MI

Summary

Dedicated professional with strong communication and organizational skills. Experienced in managing front desk operations and appointment scheduling, ensuring efficient clinic workflow and exceptional patient interactions.

Overview

3
3
years of professional experience

Work History

Receptionist

Michigan Surgery Specialists
Warren, MI
09.2025 - Current
  • Managed front desk operations, ensuring a welcoming environment for patients and visitors.
  • Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
  • Answered multi-line phone system, providing accurate information and directing calls efficiently.
  • Processed patient intake forms while verifying insurance details for accuracy and completeness.

Cashier, Back Line, Front Line, Prep

Tropical Smoothie Cafe
Eastpointe, MI
06.2023 - 08.2025
  • Processed customer transactions efficiently using point-of-sale system.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the café environment to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and customer service standards.

Restaurant Waiter

Andary's Grill And Deli
Eastpointe, MI
02.2023 - 10.2024
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Collaborated with kitchen staff to deliver accurate and timely food orders.
  • Managed table settings and cleanliness to maintain high standards of restaurant presentation.
  • Assisted in training new waitstaff on menu items and service protocols.

Education

High School Diploma -

Lakeview High School
St Clair Shores

Skills

  • Organization skills
  • Verbal and written communication
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Time management
  • Telephone skills
  • Data entry
  • Strong communication skills
  • Customer Service and patient interaction
  • Experience working with insurance information
  • Teamwork and reliability

Languages

English
Full Professional

Timeline

Receptionist

Michigan Surgery Specialists
09.2025 - Current

Cashier, Back Line, Front Line, Prep

Tropical Smoothie Cafe
06.2023 - 08.2025

Restaurant Waiter

Andary's Grill And Deli
02.2023 - 10.2024

High School Diploma -

Lakeview High School