Mackenzie Phillips
Fairborn,OH
Summary
Dynamic Client Relationship Consultant with a proven track record at U.S. Bank, adept at analyzing client needs and delivering tailored financial solutions. Skilled in problem-solving and team leadership, I enhance customer engagement through strategic workshops and comprehensive reporting, driving service initiatives that elevate the overall client experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
U.S. Bank
11.2022 - Current
- Analyzed client needs to provide tailored financial solutions and strategies.
- Facilitated workshops to enhance client engagement and understanding of banking products.
- Developed comprehensive reports detailing project outcomes and recommendations for improvement.
- Collaborated with cross-functional teams to implement new service initiatives enhancing customer experience.
Style Consultant
Target
11.2021 - 11.2022
- Worked hand in hand with loss prevention, fulfillment and general merchandising to endure store operations
- Conducted personalized styling sessions, assessing individual preferences and body types.
- Developed visual merchandising displays to highlight seasonal collections and promotions.
- Collaborated with team members to ensure cohesive in-store styling and customer experience.
Team Member
Piada Italian Street Food
07.2020 - 11.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment and maintained cleanliness to adhere to health and safety standards.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency during peak hours.
- Assisted in training new staff on menu items, food handling, and operational procedures for consistent quality.
Brand Ambassador
American Eagle Outfitters, Inc
08.2019 - 04.2020
- Developed and executed promotional strategies to enhance brand visibility and customer engagement.
- Trained and mentored new team members on product knowledge and customer service standards.
- Conducted market research to identify trends and inform marketing initiatives for targeted demographics.
- Collaborated with marketing team to align campaigns with brand messaging and seasonal promotions.
Education
No Degree - Business Administration
Trident University International
Online 01-2028
Associate of Science - General Education
Sinclair Community College
Dayton, OH05-2022
High School Diploma -
Fairborn High School
Fairborn, OH05-2022
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Analytical and critical thinking
- Time management
Accomplishments
- Top performer in Q3 of 2024
- Top performer in Q4 of 2024
- Promoted to Client Relationship Consultant in February of 2025
- Sit on the board of the Development Network for the Western Ohio district as Ambassador Lead
Certification
- Notary with the Secretary of State
- Medallion Stamp Certification
Timeline
Client Relationship Consultant
U.S. Bank
11.2022 - Current
Style Consultant
Target
11.2021 - 11.2022
Team Member
Piada Italian Street Food
07.2020 - 11.2022
Brand Ambassador
American Eagle Outfitters, Inc
08.2019 - 04.2020
No Degree - Business Administration
Trident University International
Associate of Science - General Education
Sinclair Community College
High School Diploma -
Fairborn High School