Mackenzie Quada

Lead shifts, manage store operations, and ensure customer satisfaction while leading a team of baristas.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
• Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.

Prepares and serves coffee and other beverages, interacts with customers, and ensures a clean and efficient store environment.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.