Mackenzie Raines
Denver,CO
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Hard Rock Casino. Proven ability to enhance guest experiences through exceptional service and alcohol awareness. Skilled in managing large groups and training staff, fostering a collaborative environment that boosts performance and satisfaction.
Overview
9
9
years of professional experience
Work History
Cocktail Server
Hard Rock Casino
09.2024 - 11.2025
- Provided exceptional customer service in high-volume casino environment.
- Delivered timely beverage orders to patrons, enhancing overall guest experience.
- Maintained cleanliness and organization of service areas for optimal efficiency.
- Assisted with menu knowledge, promoting specialty cocktails and drink pairings.
Server/Bartender
18th Street Brewery
07.2022 - 09.2024
- Provided exceptional customer service by accurately taking orders and ensuring timely delivery of meals.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience and satisfaction.
- Collaborated with kitchen staff to coordinate efficient food preparation and presentation during peak hours.
- Assisted in training new servers on menu knowledge and service protocols, fostering a cohesive team environment.
Cage Cashier
Horseshoe Casino
06.2021 - 07.2022
- Processed cash transactions accurately and efficiently for gaming and non-gaming activities.
- Maintained compliance with regulatory requirements, ensuring safe handling of currency and documentation.
- Assisted customers with inquiries regarding account balances and transaction history.
- Monitored cash flow to maintain operational efficiency during peak hours.
Shift Lead Manager
Wingstop Restaurant
03.2017 - 06.2021
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on policies and procedures.
- Managed inventory levels, optimizing stock control processes for efficiency.
- Implemented training programs that improved staff performance and customer satisfaction.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2017
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
Timeline
Cocktail Server
Hard Rock Casino
09.2024 - 11.2025
Server/Bartender
18th Street Brewery
07.2022 - 09.2024
Cage Cashier
Horseshoe Casino
06.2021 - 07.2022
Shift Lead Manager
Wingstop Restaurant
03.2017 - 06.2021
High School Diploma -
Penn Foster Career School