MACKENZIE RICH
Hotel Renegade
Kuna,ID
5
years of professional experience
Experienced with event coordination and team leadership in fast-paced hospitality environment. Dedicated to creating seamless events through strong communication, attention to detail, and effective team management.
Work History
Banquet Captain
2 Years 3 Months- Oversaw events from set up through completion, monitoring operations and addressing issues as needed
- Worked closely with clients to understand their preferences and ensure event details were tailored to their needs and expectations
- Directed and supported a team of servers during events and non event days
- Ensured spaces were properly prepared before events and efficiently restored afterward
Guest Service Team Member
1 Year 5 Months- Cross trained everywhere and able to work flexibly each day
- Trained and mentored new employees across multiple positions ensuring proper procedures, customer service standards, and workflow efficiency
- Delivered high quality customer service and addressed customers needs to maintain a positive experience
- Trained in event planning, assisting with organizing and executing events while managing multiple responsibilities
Shift Lead
1 Year 3 Months- Led daily shifts by assigning tasks, coordinating team responsibilities, and ensuring efficiency
- Addressed and resolved employee and customer concerns professionally while maintaining a positive welcoming environment
- Trained and supported new hires, providing guidance on company procedures, and job responsibilities
Education
High School Diploma - Early childhood development
- GPA: maintained above a 3.0 GPA
Skills
Great customer service/people skills
Dependable
Problem solving abilities
Leadership qualities
Team player
Time management
Adaptability
Conflict resolution
Interests
Earning my way to travel around Europe this upcoming spring. I thoroughly enjoy reading and spending time outside.
Timeline
Banquet Captain
Hotel Renegade
05.2024 - CurrentRead More
Guest Service Team Member
Big Al’s
09.2022 - 02.2024Read More
Shift Lead
Little Caesar’s
05.2021 - 08.2022Read More
Kuna High School
High School Diploma from Early childhood development
Read More