Mackenzie Riley
Sal's Pizzeria and Grill
San Diego,CA
8
years of professional experience
Highly adaptable professional with a proven track record in the hospitality and cleaning industries. Known for exceptional problem-solving abilities, fostering teamwork, and enhancing guest experiences through attentive service and operational efficiency.
Work History
Server
2 Years 11 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure smooth service flow during peak hours.
- Trained new servers on menu items, service protocols, and best practices.
- Assisted in maintaining cleanliness and organization of dining area and supplies.
- Implemented suggestions for improving operational efficiency and guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
House Cleaner
1 Year 8 Months- Ensured cleanliness and organization of residential spaces through thorough cleaning processes.
- Utilized industry-standard cleaning tools and eco-friendly products for efficient results.
- Developed and maintained positive relationships with clients through effective communication and service delivery.
- Trained new team members on cleaning protocols and company standards to ensure quality service.
- Implemented time-management strategies to complete tasks within scheduled timeframes consistently.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Host
3 Months- Greeted and seated guests efficiently, enhancing overall dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted with training new hosts, fostering team collaboration and service standards.
- Communicated effectively with kitchen staff to ensure timely order delivery.
- Monitored dining area for cleanliness and organization, supporting operational efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Daycare Worker
4 Months- Supervised daily activities, ensuring a safe and engaging environment for all children.
- Developed and implemented age-appropriate educational programs to enhance learning experiences.
- Fostered positive relationships with children, parents, and staff to support developmental milestones.
- Trained new team members on safety protocols and operational procedures for effective childcare services.
- Monitored children's behavior, addressing conflicts or concerns promptly and effectively.
- Organized recreational activities that encouraged teamwork, creativity, and physical development among children.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Distributed food, napkins, and beverages in preparation for snack time.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Cleanliness standards
Supply restocking
Take-out service
Team player
Adaptable and flexible
Problem-solving
Professional appearance
Timeline
Server
Sal's Pizzeria and Grill
06.2023 - 05.2026Read More
House Cleaner
Clean Queens
08.2020 - 04.2022Read More
Host
Longhorn Steakhouse
09.2019 - 12.2019Read More
Daycare Worker
Pump It Up
03.2018 - 07.2018Read More
Thompson High School
High School Diploma
Read More