Mackenzie Rivera
Tuscaloosa
Summary
Enthusiastic and community-focused professional with a multidisciplinary background in education, business ownership, and public service. Completed foundational coursework in early childhood education, teaching, and library systems, and currently pursuing advanced training in information management and full stack development. Experienced in operations management, customer service, and team coordination. Known for strong communication skills, dedication to service, and over 100 hours of volunteer experience with children with special needs. Eager to bring a user-centered, compassionate, and innovative approach to library leadership.
Overview
4
4
years of professional experience
Work History
Client Experience & Wellness Coordinator
Private Practice / Country Club Affiliation
- Current
- Managed appointments, maintained secure client records, and created a welcoming environment for wellness clients
- Coordinated wellness programs and implemented systems for improved workflow and satisfaction
- Resolved conflicts and concerns promptly with empathy and professionalism
Owner & Operator
Private Wellness Practice
01.2021 - Current
- Founded and manage a successful health and wellness business, including oversight of daily operations, budgeting, and client experience
- Hired, trained, and supervised contract staff; implemented systems for scheduling, record keeping, and customer satisfaction
- Delivered high-quality service to a diverse clientele, earning repeat business through trust and consistent care
- Developed marketing strategies and built strong community partnerships through local outreach
- Maintained compliance with local regulations and licensing requirements
Education
Berry High School
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Bevill State Community College
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Wallace State Community College
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Massaged Life and Wellness Academy
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Cataloging & Record Keeping Systems (Polaris)
- Scheduling & Operations Coordination
- Customer Service & Community Engagement
- Conflict Resolution & Team Leadership
- Public Speaking & Presentation
- Technology Adaptability & Continuous Learner
RELEVANT COURSEWORK & EDUCATION
- Foundational Library & Education Coursework
- Completed:
- Introduction to Early Childhood
- Foundations of Teaching for Learning: Being a Teacher
- Teaching Character and Creating Positive Classrooms
- Completed coursework in Library Systems
- Copyright for Educators and Librarians
- Academic Information Seeking
- Research Data Management and Sharing
- IBM Full Stack Software Developer Program
- College-Level Coursework
- Psychology
- Anatomy I & II
- Kinesiology
- Business Management
- Ethics
- Advanced English
Timeline
Owner & Operator
Private Wellness Practice
01.2021 - Current
Client Experience & Wellness Coordinator
Private Practice / Country Club Affiliation
- Current
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Bevill State Community College
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Wallace State Community College
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Massaged Life and Wellness Academy
Berry High School
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