Mackenzie Rivers
Eugene,OR
Summary
Accomplished and detail-oriented bartender with a proven track record at Gateway Grill, enhancing customer satisfaction through exceptional service and high-quality beverage preparation. Skilled in leadership and complex problem-solving, adept at inventory management and reducing costs. Mastered mixology trends and sanitation standards, ensuring top-notch customer experiences. Seeking to leverage expertise to drive efficiency and success in a dynamic organization.
Overview
7
7
years of professional experience
Work History
Bartender
Gateway Grill
Eugene, OR
02.2021 - 02.2025
- Provided exceptional customer service in a fast-paced environment, enhancing customer satisfaction and loyalty.
- Prepared and served a high volume of alcoholic and non-alcoholic beverages, including hand-crafted cocktails, beer, and wine, while maintaining quality standards.
- Effectively handled customer complaints, and resolved issues promptly and professionally.
- Experience in maintaining inventory, including ordering liquor for the bar, and ensuring there’s a proper amount of inventory for daily use, holidays, game days, etc.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Bartender
P.F. Chang's Bistro
Eugene
08.2018 - 02.2021
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Bachelor of Science - Logistics And Supply Chain Management
Portland State University
Portland, OR06-2023
High School Diploma -
Chase High School
Forest City, NC06-2012
Skills
- Microsoft Suite (Excel, Word, etc)
- Point of sale systems and cash handling
- Time management
- Leadership
- Complex Problem-solving
- Customer service expertise
- Clear and effective communication
- Strong multitasking
Timeline
Bartender
Gateway Grill
02.2021 - 02.2025
Bartender
P.F. Chang's Bistro
08.2018 - 02.2021
Bachelor of Science - Logistics And Supply Chain Management
Portland State University
High School Diploma -
Chase High School
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