Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Roberts

Fredericksburg,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

T&T Distribution
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Stocker

Walmart
10.2020 - 07.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Customer Service Cashier

Weis Markets Inc
06.2019 - 10.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

High School Diploma -

Stafford Senior High School
Stafford, VA

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

One call resolution

Timeline

Customer Service Representative

T&T Distribution
09.2023 - Current

Stocker

Walmart
10.2020 - 07.2023

Customer Service Cashier

Weis Markets Inc
06.2019 - 10.2020

High School Diploma -

Stafford Senior High School

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Mackenzie Roberts