Mackenzie Rowe
Kingsport,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Consumer Direct Care Network
02.2022 - Current
- Offered companionship and kindness to elderly patient.
- Cleaned house, ran errands, managed laundry, and completed grocery shopping when needed.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, and toileting giving attention to detail.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
Stay-At-Home Mom
self-employed
01.2020 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in high-stress situations.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Advanced Call Center Technologies LLC
10.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hostess
PF Changs Restaurant
11.2017 - 09.2018
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Server
TGI Fridays
08.2016 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, serving approximately 5 tables at the same time.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Master of Arts - Elementary Education
Western Governors University
Salt Lake City, UT12.2024
Bachelor of Arts - English
East Tennessee State University
Johnson City, TN05.2022
High School Diploma -
Elizabethton High School
Elizabethton, TN05.2016
Skills
- Documentation And Reporting
- Time Management
- Relationship Building
- Emotional Support
- Workload Management
- Strong Work Ethic
- Problem-solving abilities
- Active Listening
Hobbies
Hobbies include (but not limited to) reading, writing, expressing artistic creativity, sports, card games, board games, hiking, fishing, and playing with my daughter.
Timeline
Elderly Caregiver
Consumer Direct Care Network
02.2022 - Current
Stay-At-Home Mom
self-employed
01.2020 - 02.2022
Customer Service Representative
Advanced Call Center Technologies LLC
10.2018 - 12.2019
Hostess
PF Changs Restaurant
11.2017 - 09.2018
Server
TGI Fridays
08.2016 - 10.2017
Master of Arts - Elementary Education
Western Governors University
Bachelor of Arts - English
East Tennessee State University
High School Diploma -
Elizabethton High School