Mackenzie Schwab
North East,PA
Summary
Professional with demonstrated expertise in hospitality and customer service. Strong focus on team collaboration and achieving results, with flexible approach to shifting needs. Proven skills in wine and beer knowledge, guest engagement, and operational efficiency. Known for reliability, effective communication, and fostering welcoming atmosphere for guests.
Overview
8
8
years of professional experience
Work History
Tasting Room Lead
Robert Mazza Inc. (Five & 20 Spirits and Brewing)
04.2017 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and inviting tasting environment, promoting a positive atmosphere for guests.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Supports Coordinator
Erie County Care Management
01.2021 - 03.2022
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Education
Bachelor of Science - Public Health
Slippery Rock University
Slippery Rock, PA05-2020
Skills
- Customer service
- Retail sales
- Customer retention
- Upselling strategies
- Health and safety/Cleanliness Standards
- Documentation and recordkeeping
- Workload management
- Adaptability and flexibility
Timeline
Supports Coordinator
Erie County Care Management
01.2021 - 03.2022
Tasting Room Lead
Robert Mazza Inc. (Five & 20 Spirits and Brewing)
04.2017 - Current
Bachelor of Science - Public Health
Slippery Rock University
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