Mackenzie Sellenraad
Allendale
Summary
Dependable team player with extensive experience in high-pressure customer service roles, including barista, cashier, and hostess. Recognized for exceptional communication skills and a collaborative approach that fosters positive interactions with customers and colleagues. Demonstrates adaptability and consistently provides efficient, friendly service while maintaining a strong focus on detail.
Overview
4
4
years of professional experience
Work History
Barista
Blue Whale Cafe
Ann Arbor
06.2023 - Current
- Engaged with customers to deliver friendly, efficient service, enhancing overall customer satisfaction.
- Operated cash register, processed transactions, and managed customer orders.
- Prepared and cooked meals, espresso drinks, teas, and smoothies, ensuring quality and timely service in a fast-paced kitchen.
- Designed menus and additional artwork
- Maintained clean work environment by wiping counters, washing dishes, and cleaning floors, promoting hygiene and safety.
Restaurant Hostess
Paesano Italian Restaurant
Ann Arbor
07.2022 - 09.2022
- Greeted guests warmly, managing seating arrangements to enhance guest experience.
- Managed reservation system to improve table turnover and streamline guest flow.
- Maintained cleanliness and organization of the front dining area.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier
Rolling Hills Water Park
Ypsilanti
06.2022 - 07.2022
- Processed customer transactions at park's main entrance, ensuring swift entry and positive guest experience.
- Inspected guest bags at entrance to maintain park safety and enhance visitor security.
- Assisted guests with inquiries about park services and amenities, providing information to improve overall visitor satisfaction.
Education
Bachelor of Science - Exercise Science
Grand Valley State University
Allendale, MI05-2029
High School Diploma -
Saline High School
Saline, MI06-2025
Skills
- Customer service
- Team collaboration
- Time management
- Cash handling
- Health standards
- Compassionate and positive attitude
Affiliations
Physical Therapy Shadowing — Team Rehabilitation, Saline, MI
July 24, 2025
Jan 6, 2026
Observed patient evaluations and treatment sessions
Assisted with basic clinic tasks (cleaning equipment, prepping rooms)
Gained exposure to rehabilitation techniques and patient interaction
July 24, 2025
Jan 6, 2026
Observed patient evaluations and treatment sessions
Assisted with basic clinic tasks (cleaning equipment, prepping rooms)
Gained exposure to rehabilitation techniques and patient interaction
Timeline
Barista
Blue Whale Cafe
06.2023 - Current
Restaurant Hostess
Paesano Italian Restaurant
07.2022 - 09.2022
Cashier
Rolling Hills Water Park
06.2022 - 07.2022
Bachelor of Science - Exercise Science
Grand Valley State University
High School Diploma -
Saline High School