Mackenzie Sheedy
Levittown,PA
Summary
Proven leader and State Licensed Cosmetologist with a track record of enhancing customer satisfaction and loyalty at Cracker Barrel Old County Store. Excelled in guest engagement and hair styling techniques, significantly increasing repeat business. Skilled in cash handling and appointment scheduling, fostering a results-driven environment while maintaining high service quality. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel Old County Store
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Stylist
Hair Cuttery
08.2022 - 03.2023
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Stylist
Head Games Style Team
11.2021 - 07.2022
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
No Degree - Cosmetology Education
The Beauty Institute
Philadelphia, PA10.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Quick Learner
- Appointment Scheduling
- Client consultation
- Hair styling techniques
- [State] Licensed Cosmetologist
- Hair extensions
- Strong leader
Certification
- [Vacuum Therapy], [BELLAVACUUM] - [December 23,2021]
- [Hand-tied Hair Extentions], [HabitSalon Hair Extensions] - [August 23, 2022]
Timeline
Server
Cracker Barrel Old County Store
12.2023 - Current
Stylist
Hair Cuttery
08.2022 - 03.2023
Stylist
Head Games Style Team
11.2021 - 07.2022
No Degree - Cosmetology Education
The Beauty Institute