Mackenzie Shepherd

• Responded promptly to customer requests for roadside assistance, ensuring timely support.
• Coordinated with service providers to dispatch appropriate resources for assistance calls.
• Communicated effectively with customers to assess their needs and provide solutions.
• Top performer on my team with 100% QAs
• Assisted with test and learns for varies things within agero including AVA and updated job forms
• I am a leader in my role and my calls are used as examples for new agents to learn
• I am proficient in typing and navigating systems such as Swoop, allowing me to work efficiently and accurately. I am a quick learner who adapts easily to new tasks and environments. I handle calls efficiently while ensuring that each customer receives attentive, high-quality service to the best of my ability.

I have successfully developed strong life and workplace skills, including money management, cooking, efficient cleaning, teamwork, customer service, and leadership. I consistently demonstrate a strong work ethic and maintain a friendly and professional attitude toward others. I am courageous, passionate, caring, and understanding, and I strive to present the best version of myself in all situations. I was a leader in my position and constantly moved up and offered manager position.