Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mackenzie Skjegstad

Mackenzie Skjegstad

MIAMI,FL

Summary

Detail-oriented Hostess experienced in enhancing guest experiences through effective communication and multitasking. Delivered exceptional customer service and organizational skills to manage reservations and seating arrangements, contributing to improved guest satisfaction. Applied team coaching strategies to foster collaborative environments and elevate overall dining experiences.

Overview

1
1
year of professional experience

Work History

Hostess

Chilis
Miami, FL
05.2026 - Current
  • Greeted and seated guests, ensuring prompt service and a welcoming environment.
  • Managed waitlist using a reservation system, optimizing table turnover and guest satisfaction.
  • Collaborated with servers to coordinate timely food delivery and enhance customer experience.
  • Assisted in training new host staff on operational procedures and customer service standards.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cheerleading Coach

School
Archbishop Coleman F. Carroll
05.2026 - Current
  • Developed and implemented practice plans to enhance team performance and skills.
  • Trained athletes in safety protocols for gymnastics and cheerleading routines.
  • Evaluated individual athlete progress, providing constructive feedback for improvement.
  • Coordinated team schedules, ensuring effective communication among athletes and parents.
  • Supported athletes in developing leadership skills through mentoring opportunities within the squad.
  • Communicated regularly with school administration regarding team achievements and needs.
  • Assisted in fundraising initiatives to support team expenses and events.
  • Enhanced team performance by implementing tailored training programs and personalized coaching techniques.

Ambassador

School
Archbishop Coleman F. Carroll
08.2025 - 05.2026
  • Facilitated communication between students and administration to enhance school engagement.
  • Organized and participated in school events to promote community involvement and student participation.
  • Assisted in developing promotional materials for school initiatives, improving visibility and awareness.
  • Collaborated with faculty on projects aimed at enhancing student experience within the school community.
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.

Education

High School Diploma -

Archbishop Coleman F. Carroll
Miami, FL

Skills

  • Greeting guests
  • Customer service
  • Phone etiquette
  • Telephone communication
  • Dining area maintenance
  • Cleaning and sanitation
  • Patience and empathy

Accomplishments

    Cheer captain and won athlete of the month.

    Won an award for best improvement in spanish class.

Timeline

Hostess

Chilis
05.2026 - Current

Cheerleading Coach

School
05.2026 - Current

Ambassador

School
08.2025 - 05.2026

High School Diploma -

Archbishop Coleman F. Carroll