Mackenzie Sorensen
Mesa,AZ
Summary
Detail-oriented coordination professional with experience supporting complex workflows, managing documentation, and collaborating across cross-functional teams in fast-paced environments. Known for strong organization, follow-through, and clear, professional communication. Brings a people-focused approach, high attention to detail, and the ability to balance multiple priorities while ensuring accurate, timely execution of work. Motivated to contribute to team success while continuing to grow professionally.
Overview
10
10
years of professional experience
Work History
Barista
Dutch Bros
Queen Creek, AZ
08.2020 - Current
- Supported HQ operations during temporary assignment, ensuring operational discipline and effective communication at shop level.
- Resolved customer concerns with a calm, solution-focused approach,
demonstrating strong problem-solving and prioritization skills under
pressure. - Balanced high-volume workflows with accuracy and efficiency, consistently
meeting tight deadlines without sacrificing quality. - Collaborated with team members in a fast-paced, high-energy environment
that emphasized accountability, goal achievement, and exceptional guest
experiences. - Demonstrated adaptability and teamwork in high-distraction settings,
aligning seamlessly with in-office collaboration expectations.
Kitchen Equipment Specialist (Temporary)
Dutch Bros
Tempe, AZ
12.2025 - 12.2025
- Selected for a short-term DBHQ assignment supporting New Construction and Kitchen Equipment programs, collaborating with Construction Managers, equipment teams, vendors, and operators.
- Coordinated equipment tracking, documentation, and data validation across high-volume shop builds to support accurate installs and on-time openings.
- Maintained project timelines, turnover dates, and readiness milestones using Lucernex; proactively identified and resolved discrepancies.
- Managed the KES Scorecard, including data accuracy, 90-day projections, and serial number verification.
- Built and maintained equipment package trackers with item details, quantities, images, and cost totals to support planning and budgeting.
- Drafted and standardized SOPs and communications for equipment ordering and installation workflows (including Taylor and Spaceman).
- Organized shared project documentation, supported site readiness tracking via OxBlue, and contributed to cross-functional process improvements.
Nonprofit Development & Administrative Coordinator
Live Like Lexi (501(c)(3))
Gilbert, Arizona
11.2015 - 03.2023
- Led daily administrative operations, serving as a central coordination point
between leadership, board members, vendors, and community partners. - Managed documentation, reporting, scheduling, and communication
workflows with a strong emphasis on accuracy, compliance, and timeliness. - Coordinated logistics for large-scale events, overseeing timelines, vendor
coordination, and follow-up documentation. - Served as a liaison across multiple stakeholders, ensuring consistent
communication and project updates. - Supported internal audits and reporting needs by maintaining organized,
accessible records.
Store Manager
Plato's Closet
Rapid City, SD
03.2019 - 07.2020
- Promoted to Manager within 8 months based on demonstrated leadership, organization, and operational ownership.
- Managed operational workflows and staff scheduling, balancing competingpriorities while supporting sales goals and customer experience.
- Managed operational workflows and staff scheduling, balancing competing
priorities while supporting sales goals and customer experience. - Developed and managed e commerce storefront (Shopify), ensuring inventory accuracy, processing online orders, and coordinating packaging and shipping to enhance customer satisfaction.
- Processed vendor invoices and expense documentation, ensuring timely payments and accurate recordkeeping.
- Supported store renovation and reopening initiatives, assisting with logistics, merchandising setup, and operational readiness.
Education
Bachelor of Science - Kinesiology
Arizona State University
Phoenix12-2023
Associate of Arts - Exercise Science
Chandler Gilbert Community College
Chandler, AZ05-2022
Skills
- Vendor Support
- Project Coordination/Scheduling
- Digital File Organization
- Google Suite
- Lucernex
- OxBlue
- Problem Solving
- Time Management
- Prioritization
- Adaptability
- Accountability
- Reliability
- Written and Verbal Communication
- Cross-Department Collaboration
References
- Brent Rives, Manager of Kitchen Equipment Programs & Partnerships, Dutch Bros, Brent.Rives@dutchbros.com, (541) 821-3021
- Janie Rives, Senior Facilities Coordinator, Dutch Bros, Janie.Rives@dutchbros.com, (541) 821-0034
- Chiara Toro, Equipment Installation Specialist, Dutch Bros, Chiara.Toro@dutchbros.com, (480) 544-8093
- Amanda Ayriss, Regional Operator (AZ1401), Dutch Bros, Amanda.Ayriss@dutchbros.com, (541) 951-4838
- Kevin Harper, Business Coach, Dutch Bros, Kevin.Harper@dutchbros.com, (541) 579-0299
- Michel Woods, LiveLikeLexi Executive Director, sundevilrn@hotmail.com, (480) 292-4999
Timeline
Kitchen Equipment Specialist (Temporary)
Dutch Bros
12.2025 - 12.2025
Barista
Dutch Bros
08.2020 - Current
Store Manager
Plato's Closet
03.2019 - 07.2020
Nonprofit Development & Administrative Coordinator
Live Like Lexi (501(c)(3))
11.2015 - 03.2023
Bachelor of Science - Kinesiology
Arizona State University
Associate of Arts - Exercise Science
Chandler Gilbert Community College