Mackenzie Trent

* Working with management to visualize store layouts and department changes for each season.

* Leading shipment, omni-fulfillment, and helping specialize in back of house.

* Guiding our newer team in the operations of back of house tasks such as apparel and home shipment.

* Responsibility for maintaining merchandising and standardization in the beauty, jewelry, home, and sale departments.

* Providing one-on-one customized help for each guest, spending time with them to help handcraft a personalized styling experience.

* Assisting a team in each department such as our fitting rooms and cashwrap.

* Being one of the key customer service associates, handling returns and customer queries and helping other associates with these matters.

* Performing operations in shutting down and opening a store multiple days and nights a week.

* Fully closing and opening a store multiple days a week.

* Responsibility of interviewing, hiring, and training new hires in all store operations.

* Overseeing team in piercings, customer service, and store planogram.

* Creating schedules each week for a team.

* Handling all banking needs, such as store deposits, cash office, and getting change.

* Merchandising an entire store multiple times a year for seasonal planogram.

* Learning how to use a POS system and assisting guests at cashwrap.

* Assisting on our sales floor, such as helping organize the floor during store shutdown and maintaining fitting room standards.

* Promoting the store credit card to guests and being one of the top associates for credit card signups each month.

* Working behind a jewelry counter and customer service desk to further assist guests.

* Assisting heavily with omni-fulfillment and Amazon returns.