Hi, I’m
Mackenzie Voshell
Peoria,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Successful at maintaining customer satisfaction and contributing to company success. Experienced in quality, speed and process optimization. Articulate, energetic and eager with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seeking a full-time position that offers professional challenges utilizing interpersonal skills in order to adapt and maintain new skills.
Overview
4
years of professional experience
Work History
Raising Cane's Restaurants
Cashier
11.2023 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Wendys
Assistant Manager
03.2021 - 11.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Qualtech Air Conditioning And Heating Inc.
Data Entry Clerk
04.2021 - 11.2022
Job overview
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Corrected data entry errors to prevent duplication or data degradation.
- Preserved customer confidence and protected operations by keeping information confidential.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
Arthur Murray Dance Studio
Dance Instructor IT
09.2020 - 03.2021
Job overview
- Planned routines for recitals and performances.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Offered one-on-one instruction to students by appointment.
- Assisted with coordination and administration of complete dance program.
- Planned and oversaw group, couples, and individual dance performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
Education
Willow Canyon High School17901 W Lunderberg St, Surprise AZ
High School Diploma
05.2021
Skills
- Customer Service Expertise
- Proficient in Quickbooks
- Calm Under Pressure
- Analytical Thinking
- Excellent Communication
- Policy Interpretation
- Attention to Detail
- Problem Solving
- Documentation Management
- POS Systems
Languages
Sign Language
Full Professional
Timeline
Cashier
Raising Cane's Restaurants
11.2023 - Current
Data Entry Clerk
Qualtech Air Conditioning And Heating Inc.
04.2021 - 11.2022
Assistant Manager
Wendys
03.2021 - 11.2023
Dance Instructor IT
Arthur Murray Dance Studio
09.2020 - 03.2021
Willow Canyon High School
High School Diploma
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