Emanuel Ortiz
Stanton,California
Summary
Responsible, dedicated College student with strong work ethic looking to contribute positively to an organization or company. I’m also bilingual and I speak Spanish.
Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with an attentive and detail-oriented nature. Friendly and reliable worker offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. A committed and hardworking person with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Punctual and Person with a solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste. Reliable employee seeking an open position, offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Cashier
Carls Jr
10.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Online Personal Shopper
Walmart
06.2022 - 06.2023
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Landscape Worker
Claudio Ortiz Landscaping
08.2016 - 06.2022
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Reduced water consumption with the implementation of drought-tolerant plantings and efficient irrigation systems.
- Improved plant health through proper pruning, fertilizing, and pest control techniques.
- Collaborated with clients to design visually appealing landscapes that met their aesthetic preferences and functional needs.
- Increased property value by creating inviting outdoor living spaces using a variety of hardscape materials.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
- Installed sod, seeded lawns, or hydro seeded areas for new turf establishment or lawn repair purposes.
- Supported team members in completing tasks efficiently by sharing expertise on plant care, landscape design principles, and best practices for maintaining healthy landscapes.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Handled hedge, bush, and shrub trimming.
- Maintained routine landscaping schedules to boost lawn health.
- Assisted with weekly project planning and crew scheduling.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Maintained grounds by trimming, weeding, and general clean-up.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Edged and mowed lawns, flowerbeds, and landscape features.
- Assisted in designing seasonal displays using annuals, perennials, shrubs, trees, or potted plants for added visual interest throughout the year.
- Performed routine maintenance on equipment such as changing oil filters, sharpening blades, or replacing worn parts to ensure optimal performance during projects.
- Prepared planting beds for new installations with proper soil preparation techniques including tilling, amending soil composition if needed, and grading surface level before planting began.
- Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Prepared soil for planting and sowing.
- Maintained gardening tools by replacing blades and fluids.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
Education
High School Diploma -
Westminster High School
Westminster, CA06.2023
Skills
- Customer Service
- Product restocking
- Cash Register Operation
- Payment Processing
- Cash Handling
- Payment Collection
- Returns processing
- Customer Assistance
- Cash register systems
- Cash handling expertise
- Merchandise Restocking
- Cleaning and sanitizing
- Conflict Resolution
- Cash Drawer Balancing
- Residential Landscaping
- Lawn Care
- Landscape design
- Jobsite Safety
- Machine Safety Practices
- Strong Work Ethic
- Flexible and Adaptable
- Pruning and hedging
- Equipment Maintenance
- Sod Laying
- Physically Fit
- Maintaining equipment
- Route Planning
- Customer service expertise
- Delivery Management
- Brand Awareness
- Product picking
- Strong fashion sense
- Patience and Empathy
- Heavy Lifting
- Prioritizing Orders
- Flexible Schedule
- Sales proficiency
- Attention to Detail
- Accurate money handling
- Advertising and marketing
- Decision-Making
- Relationship Building
- Purchase Recommendations
- Verifying Order Accuracy
- Merchandise Selection
- Online ordering familiarity
- Customer Relations
- Product Knowledge
- Personal Assistance
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Carls Jr
10.2023 - 03.2024
Online Personal Shopper
Walmart
06.2022 - 06.2023
Landscape Worker
Claudio Ortiz Landscaping
08.2016 - 06.2022
High School Diploma -
Westminster High School
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