Mackenzie Voss
Enid,OK
Summary
Dynamic Medical Assistant with experience at Xpress Wellness Urgent Care, skilled in patient care and HIPAA compliance. Proven ability to enhance patient satisfaction through compassionate service and efficient phlebotomy techniques. A reliable team player, adept at clinical documentation and patient flow management, ensuring seamless operations and high-quality care delivery.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Xpress Wellness Urgent Care
Enid, OK
10.2024 - Current
- Assisted in patient intake and registration processes to ensure accurate data collection.
- Supported healthcare staff by preparing examination rooms and organizing medical supplies.
- Maintained patient confidentiality while handling sensitive information during interactions.
- Prepared and administered basic medical tests under supervision to assist in diagnosis.
- Documented patient histories and vital signs accurately to support clinical assessments.
- Engaged with patients to provide information on procedures, enhancing patient understanding and comfort.
- Collaborated with team members to streamline communication between departments, improving overall service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Manager on Duty
Godfather's Pizza
Enid, OK
03.2018 - 10.2023
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained staff on company policies, procedures, and safety protocols.
- Coordinated shift schedules to optimize workforce productivity.
- Resolved customer inquiries and complaints to enhance experience quality.
- Monitored employee performance, providing feedback for improvement.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Education
High School Diploma -
Enid High School
Enid, OKClinical Medical Assistant -
Autry Technology Center
Enid, OKSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure assistance
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- First aid
- Sterilization techniques
- Patient flow management
- Medical supply inventory
- Equipment sterilization
- Sterile technique
- Simple dressings
- Diagnostic procedures
Certification
- CCMA - Certified Clinical Medical Assistant
- AHA- BLS and First Aid
Timeline
Medical Assistant
Xpress Wellness Urgent Care
10.2024 - Current
Manager on Duty
Godfather's Pizza
03.2018 - 10.2023
High School Diploma -
Enid High School
Clinical Medical Assistant -
Autry Technology Center