Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
Generic

Mackenzie Walton

Cibolo,TX

Summary

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.

Overview

6
6
years of professional experience

Work History

Chat Agent

Drips
06.2022 - Current
  • Managed computer-based platform with multiple applications to maintain effective communication with customers.
  • Handled large amounts of incoming text traffic, with an average of >140 processed chats per hour
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier

Pollo Tropical
07.2017 - 09.2017
  • Wiped down counters and serving areas to remove debris and maintain cleanliness
  • Processed all sales transactions accurately and promptly to prevent long customer wait times
  • Received payments for food and issued receipts
  • Processed customer payments quickly and returned exact change and receipts.

Education

Diploma -

Byron P Steele Ii High School
Cibolo, TX
12.2018

Skills

  • Independent Decision-Making
  • Customer Service Orientation
  • Attention to Detail
  • Organization
  • Effective Communication
  • Queue Management
  • Issue Resolution
  • Calm under Pressure
  • Payment Processing
  • Retail Sales
  • Documentation and Reporting
  • Adaptability

Personal Information

Work Permit: Authorized to work in the US for any employer

Awards

National Merit Commended Scholar, 05/01/17

Timeline

Chat Agent

Drips
06.2022 - Current

Cashier

Pollo Tropical
07.2017 - 09.2017

Diploma -

Byron P Steele Ii High School

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Mackenzie Walton