Mackenzie Watters
Doylestown,PA
Summary
Dedicated and detail-oriented front of house team member with 3 years of experience. Adept at seamlessly transitioning between various roles to ensure team success. Committed to delivering exceptional customer service, maintaining a positive attitude, and fostering a friendly demeanor. Consistently completes tasks accurately and on time, actively seeking opportunities to contribute further to team success. A driven student and scholar who thrives on challenges and is constantly striving for self-improvement and acquiring new skills. Possesses qualities of grit, determination, and critical thinking. Dependable individual who consistently engages in work and meets deadlines.
Overview
3
3
years of professional experience
Work History
Front of House
Jules Thin Crust
2021.08 - Current
- Reliable employee for 3 years and earning an annual raise because of hard work
- Trained over 10 new employees overall
- Took approximately 50 phone calls per shift
- Cut and heated pizza for customers
- Took orders in person/over phones
- Kept dining room clean
- Consistently strive to have a positive attitude and vibrant customer service.
- Do whatever is necessary to meet the needs of customers.
- Actively participated in team meetings to share best practices on improving overall guest experience at the front of house area.
Babysitter
Self-employed
2021.06 - Current
- Babysat for over 10 families, most of which have consistently reached out for continued help.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained clean and organized environment to ensure well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Education
High School Diploma -
Central Bucks High School
Doylestown, PA06.2024
Skills
- Front of House Operations
- Professional customer service
- Positive attitude
- Fast learner
- Motivated to master essential skills
- Highly dependable
- Very organized
- Excellent attention to detail
- Extremely driven
- Time management
- Critical thinker
Volunteer Experience
08/01/22, Present, Animal Rescue Volunteer, Richboro, PA, Royce's Rescue
Extracurricular Activities
09/01/23 - Present: See Green Club [Plant trees, clean up trash, promote recycling and keeping your planet clean!]
09/01/22 - Present: Class Council [Plan class events like prom and fundraisers, brainstorm ways to raise money for the club to do fun things for the grade such as the Senior Sunrise/Sunset events]
09/01/22 - Present: Donation Nation Club [First a general member, then president through hard work and dedication to club, leading all members in the club to work to raise donations for the needy and the local community]
09/01/22 - Present: East-Holicong Tutoring Club [Tutor students in the middle school next to CB East, Holicong Middle School- I used to organize every tutor-tutee pair and contact them for sessions, now I run/oversee the club]
09/01/22 - 10/01/23: Patriot Newspaper Club [Writing articles for fun for the student body was a great creative outlet to practice and share my writing!
09/01/22 - 09/01/23: Spanish Honors Society, 11
09/01/21 - Present: Heifer International Club [Hold fundraisers and use money raised to help 3rd world countries (i.e. sending girls to school or giving livestock)- my presidential year we raised $3500!]
09/01/21 - Present: Student Council [Volunteer to help with events like Welcome-Day for incoming high-schoolers, Homecoming setup, and help with making decorations for all events]
Timeline
Front of House
Jules Thin Crust
2021.08 - Current
Babysitter
Self-employed
2021.06 - Current
High School Diploma -
Central Bucks High School
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