Cien Cheng
Newtown,PA
Summary
Highly motivated Retail and Product Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Server
Jules Thin Crust
Newtown, PA
12.2020 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products, and other household items to keep restaurant well-stocked during busy periods.
Sales Representative
Cutco Cutlery
Philadelphia, PA
02.2022 - 05.2022
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
Retail Associate
CVS
Newtown, PA
09.2019 - 12.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
Restaurant Busser
Mt. Fuji Hibachi & Asian Bistro
Warminster, PA
10.2017 - 01.2018
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Assistant
PC First Realty
Philadelphia, PA
06.2017 - 08.2017
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Education
Business Administration And Management
Temple University
Philadelphia, PA05.2025
High School Diploma -
Council Rock High School North
Newtown, PA06.2021
Skills
- Cool Under Pressure
- Time Management
- Customer Service
- Problem Solving
- Teamwork/Collaboration
- Active Listening
Languages
English
Native or Bilingual
Cantonese
Limited Working
Timeline
Sales Representative
Cutco Cutlery
02.2022 - 05.2022
Server
Jules Thin Crust
12.2020 - Current
Retail Associate
CVS
09.2019 - 12.2020
Restaurant Busser
Mt. Fuji Hibachi & Asian Bistro
10.2017 - 01.2018
Assistant
PC First Realty
06.2017 - 08.2017
Business Administration And Management
Temple University
High School Diploma -
Council Rock High School North
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