MacKenzie Williams
Hyrum
Summary
Dynamic professional with a proven track record at Cache County Public Defenders, excelling in case management support and exceptional customer service. Leveraged organizational skills and document preparation expertise to enhance operational efficiency. Achieved a significant increase in client satisfaction through meticulous attention to confidentiality and effective communication.
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 2 years in healthcare environments. Excellent knowledge of care options, financial impacts and insurance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Legal Assistant
Cache County Public Defenders
01.2024 - Current
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Assisted attorneys with reviewing and organizing witness reports.
Patient Care Representative
Intermountain Healthcare
07.2023 - 01.2024
- Screened patients for financial assistance and aided in preparing required funding documents.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Delivered excellent patient experiences and direct care.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
Emergency Room Registrar
HCA
07.2022 - 07.2023
- Answered phone calls and messages for Cache Valley Hospital Emergency Room, and directly interacted with patients who needed to be seen.
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Project Manager
Conservice Utility Management & Billing
01.2022 - 07.2022
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
Work Order Manager
Conservice Utility Management & Billing
01.2021 - 01.2022
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Manager
CosmoProf Beauty Supply
06.2016 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
CosmoProf Beauty Supply
02.2012 - 06.2016
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Special Education Aide
Cache County School District
08.2010 - 06.2016
- Managed classroom activities and redirected problematic behavior.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Worked in self-contained and resource environments to teach students variety of skills.
- Supported students in completing classwork and applying academic concepts.
- Implemented behavior redirection methods to address problematic issues.
Education
Associate of Science -
Utah Valley University
Orem, UT05-2025
Skills
- Verbal and written communication
- Excellent customer service skills
- Organizational standards
- Multitasking
- Patient confidentiality
- Goal setting
- Organizational skills
- Patient registration
- Patient relations
- Process improvements
- Case management support
- Document preparation
Timeline
Legal Assistant
Cache County Public Defenders
01.2024 - Current
Patient Care Representative
Intermountain Healthcare
07.2023 - 01.2024
Emergency Room Registrar
HCA
07.2022 - 07.2023
Project Manager
Conservice Utility Management & Billing
01.2022 - 07.2022
Work Order Manager
Conservice Utility Management & Billing
01.2021 - 01.2022
Assistant Manager
CosmoProf Beauty Supply
06.2016 - 01.2021
Sales Associate
CosmoProf Beauty Supply
02.2012 - 06.2016
Special Education Aide
Cache County School District
08.2010 - 06.2016
Associate of Science -
Utah Valley University
Similar Profiles
Victoria GasperVictoria Gasper
Criminal Investigator at Dauphin County Public Defenders OfficeCriminal Investigator at Dauphin County Public Defenders Office
Gerardo Jerry AgustinGerardo Jerry Agustin
Defense Attorney at Santa Barbara County Public Defenders OfficeDefense Attorney at Santa Barbara County Public Defenders Office
Jhada RamseyJhada Ramsey
Intern at Muskegon County Public Defenders OfficeIntern at Muskegon County Public Defenders Office