Summary
Overview
Work History
Education
Skills
Timeline
Server

Mackenzie Wood

Shenandoah,IA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

11
11
years of professional experience

Work History

Bartender

The Emerald Isle
Imogene, Iowa
08.2024 - Current
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Wait Staff Member

Mondo's Restaurant
Shenandoah, Iowa
10.2013 - Current
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Greeted and welcomed customers, providing them with menus.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Answered questions about menu selections and made recommendations when requested.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.

CNA

Red Oak Rehab and Care Center
Red Oak, Iowa
02.2015 - 07.2015
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Monitored food intake and output as directed by nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.

CNA

Tabor Manor
Tabor, Iowa
10.2014 - 02.2015
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.

Education

Some College (No Degree) - Biochemistry

Peru State College
Peru, NE

Skills

  • Organizational ability
  • Customer service expertise
  • Handling Complaints
  • Guest Engagement
  • POS System Operation
  • Strong Work Ethic
  • Regulatory Compliance
  • Performance Improvement

Timeline

Bartender

The Emerald Isle
08.2024 - Current

CNA

Red Oak Rehab and Care Center
02.2015 - 07.2015

CNA

Tabor Manor
10.2014 - 02.2015

Wait Staff Member

Mondo's Restaurant
10.2013 - Current

Some College (No Degree) - Biochemistry

Peru State College

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Mackenzie Wood