Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Mackenzie Zorn

San Diego,CA

Summary

Highly motivated Dental Implant Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Known for exemplary team-building and project oversight skills including the ability to enthusiastically work with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

8
8
years of professional experience

Work History

Sales Associate

Hiossen Implant
11.2023 - Current
  • Executed 15+ cold calls per day to varying dental offices within San Diego county in order to effectively build rapport and secure new clientele.
  • Developed leads that were brought to fruition leading to territory goals being exceeded as set by corporate.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Setup and broke down dental implant training seminars and conference booths.

Hostess and Front of House

Pacific Beach Alehouse
07.2023 - 11.2023
  • Set up table displays, warmly and energetically greeted guests, accurately recorded reservations, and effectively ushered guests to their tables.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and provide a quick table turnover rate.
  • Gracefully delivered food orders to tables and attentively satisfied special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Ambulatory Intern

Fratellanza Militare Firenze - Italy
05.2020 - 12.2020
  • Completed emergency transports from accidents, public residencies, hospitals, and specialty care facilities.
  • Utilized a variety of medical devices and resources in addition to navigating cultural differences and language barriers.
  • Attentively satisfied patients' needs and comforts throughout the duration of transports.

Research Team Lead

University California San Diego
06.2018 - 08.2019
  • Led a research project consisting of human brain tissue extraction used in the analysis for ALS research
  • Completed antibody staining for spinal cord and brain tissue, DNA isolation, and RNA extraction.
  • Performed wet lab techniques, pipetted, made stock solutions, and inventoried laboratory supplies.
  • Gathered and organized information for research purposes.
  • Synthesized data and wrote detailed reports to present research findings to stakeholders.

Outreach Volunteer

North Coast Church
05.2016 - 01.2019
  • $5,000 raised for self-sustaining livestock purchases through the Rwanda Goat Project, helping those in need.
  • Planned and implemented networking events for high net-worth donors.
  • Identified prospects and conducted cold calls for donations.

Education

Master of Science - Psychology

University of San Diego
San Diego
05.2023

Skills

  • Salesforce Utilization
  • CRM and POS Implementation
  • Networking Strategies
  • Client Account Management and Relations
  • Certified for CPR, BLS, and AED
  • Public Speaking and Engagement

Languages

English
Native or Bilingual
Italian
Limited Working
Spanish
Limited Working

Timeline

Sales Associate

Hiossen Implant
11.2023 - Current

Hostess and Front of House

Pacific Beach Alehouse
07.2023 - 11.2023

Ambulatory Intern

Fratellanza Militare Firenze - Italy
05.2020 - 12.2020

Research Team Lead

University California San Diego
06.2018 - 08.2019

Outreach Volunteer

North Coast Church
05.2016 - 01.2019

Master of Science - Psychology

University of San Diego

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Mackenzie Zorn