Rhana James
Killeen,TX
Summary
Goal-oriented professional with a proven track record in fast-paced retail environments. Skilled in customer engagement and relationship building, ready to leverage these abilities in a new field. Committed to continuous learning and development in a collaborative setting. Authorized to work in the US and open to relocation to Belton or Temple, TX.
Overview
4
4
years of professional experience
Work History
Sales Associate
Rainbow Clothing Store
10.2024 - 12.2024
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Maintained cleanliness and organization of store merchandise to enhance visual appeal.
- Handled customer complaints professionally, resolving issues to maintain satisfaction.
- Implemented promotional displays to attract customer attention and drive sales growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Waitress Trainee
Seoul Garden
06.2023 - 06.2023
- Provided excellent customer service by promptly addressing patron inquiries and requests.
- Assisted in menu preparation and maintained cleanliness of dining area for optimal guest experience.
Sales Associate
Dollar General
07.2021 - 12.2022
- Executed unloading of Rolltainers to ensure timely stock availability.
- Greeted customers warmly, fostering a positive shopping atmosphere.
- Assisted customers with product selection and inquiries to improve service quality.
- Operated cash register efficiently for accurate transaction processing.
- Stocked shelves and organized merchandise to enhance visual appeal.
- Maintained cleanliness of sales floor and checkout areas for welcoming environment.
- Closed store daily, ensuring all operations concluded smoothly.
Crew Member
Raisin Cane's
01.2021 - 04.2021
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to meet peak service demands during busy hours.
- Managed inventory levels, restocking supplies to ensure seamless operations throughout shifts.
- Resolved customer inquiries and complaints promptly, fostering a welcoming environment for patrons.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree -
Crossroads High School
Copperas Cove, TXSkills
- Cash handling expertise
- Customer service excellence
- Digital marketing tactics
- B2B sales strategies
- Salesforce utilization
- Retail merchandising skills
- Communication effectiveness
- Teamwork dynamics
- Time management proficiency
- Problem-solving mindset
- Multi-tasking ability
Timeline
Sales Associate
Rainbow Clothing Store
10.2024 - 12.2024
Waitress Trainee
Seoul Garden
06.2023 - 06.2023
Sales Associate
Dollar General
07.2021 - 12.2022
Crew Member
Raisin Cane's
01.2021 - 04.2021
No Degree -
Crossroads High School