Mackenzie Williams
Texas Roadhouse
Leander,TX
6
years of professional experience
Customer-focused server, bartender, and shift lead with a background in managing high-volume service, training new staff, and resolving guest concerns quickly. Hand cash procedures, opening and closing duties while helping teams deliver efficient, friendly service.
Work History
Server
1 Year- Provided exceptional service to a high volume of daily customers.
- Suggested menu items, hand-cut steaks, and signature sides to guide guest choices.
- Refreshed drinks, bread, and condiments while monitoring guests' table needs.
- Suggested menu items and highlighted hand-cut steaks and signature sides to enhance guest dining experience.
- Communicated special requests clearly to kitchen and bar staff.
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties, including setting up the dining area and restocking supplies.
Server & Bartender
1 Year 11 Months- Adhered to bar safety rules and responsible alcohol service practices to ensure guest well-being
- Developed knowledge of drink recipes and menu items to enhance the customer service experience.
- Delivered food and beverages quickly while staying alert to guest needs.
- Developed strong customer relationships through attentive service and engaging conversations.
- Resolved customer complaints and concerns professionally and quickly
- Increased sales by effectively spelling menu items and promoting specials.
- Followed bar safety rules and responsible alcohol service practices
- Assisted in training new servers on menu items and service standards, including menu knowledge and service procedures.
- Implemented strategies to increase sales during peak hours by effectively spelling menu items and promoting specials.
- Completed opening and closing tasks, including sales reports, shift setup, cash drawer prep, and inventory counts
Shift Lead
3 Years 9 Months- Managed employee tasks during shifts in absence of leadership, ensuring smooth operations and team accountability.
- Maintained high work quality and customer service during extended busy periods, ensuring customer satisfaction and operational flow
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated cleaning and food prep tasks while processing customer orders and assisting with requests to enhance service efficiency.
- Trained employees in food preparation and cashier procedures, contributing to team readiness and operational consistency.
- Sanitized work surfaces between food preparations, avoiding cross-contamination and maintaining food safety guidelines.
Assistant Manager
2 Years- Trained 5-8 new employees in food preparation and cashier procedures, ensuring smooth onboarding and operational readiness.
- Managed cleaning and food prep tasks while taking customer orders, ensuring service efficiency during busy periods.
- Assisted cashiers during busy periods by processing transactions and maintaining customer flow.
- Assisted with employee management in the absence of Maintained high work quality and exceptional customer service during extended busy periods.
- Stepped in to support cashier roles during peak hours
- Assisted with employee management in the absence of Great ability to sustain high work quality and customer service during busy moments, that of which would sometimes be .. sustained for multiple hours
Education
High school diploma
Currently enrolled at Austin Community College, Pursuing Masters in Accounting
Masters in Accounting - Accounting
Skills
Food Service
POS transactions
Sales upselling
Drink Preparation
Menu Tasting
Food safety
Cash Handling
Customer Service
Guest Services
Time Management
Multitasking and Prioritization
Leadership
Communication Skills
Computer literacy
Clubs Activities
DECA, Vice President of Hospitality, Club/Activities, 2, Achieved 2 years as Vice President of Hospitality in my high scheel DECA club. DECA prepares emerging leaders and entrepreneurs for careers in marketing, finance, hospitality and management in high schools and colleges worldwide.
Timeline
Server
Texas Roadhouse
10.2025 - 10.2026Read More
Server & Bartender
Blue Corn Harvest
12.2023 - 11.2025Read More
Shift Lead
Jeremiah's Italian Ice
12.2022 - 09.2026Read More
Assistant Manager
Gekki Rolled Ice Cream
12.2020 - 12.2022Read More
Austin Community College
Masters in Accounting from Accounting
Read More
Glen High School
High school diploma
Read More