Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Myleah Mackey

Paralegal

Summary

Detail-oriented and highly organized Paralegal with a strong background in legal billing, case management, recordkeeping, and litigation support. Skilled in maintaining confidential client files, preparing billing records, and streamlining case workflows to enhance efficiency in fast-paced legal environments. Experienced with electronic filing systems, legal research, and client communications. Committed to upholding the highest standards of confidentiality, ethics, and client service.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Specialized Helpline Agent - Tier 2

FEMA
07.2024 - 02.2025
  • Analyzed and processed applications for disaster assistance, ensuring compliance with federal regulations and guidelines-a skill transferrable to legal case management and regulatory analysis
  • Delivered clear and concise information on federal policies and programs, honing strong communication skills applicable to client interactions and legal documentation
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Resolved complex inquiries and disputes by interpreting guidelines, demonstrating problem solving and critical thinking skills vital in legal research and case handling
  • Maintained meticulous records of client interactions and case progress, ensuring accuracy and confidentiality in compliance with federal standards
  • Collaborated with cross-functional teams to address escalated cases, leveraging teamwork and negotiation skills critical for legal practice
  • Consistently met performance metrics, such as efficiency and accuracy, showcasing time management and attention to detail

Administrative Legal Assistant/Paralegal

Radius Global Solutions
02.2023 - 06.2024
  • Organized documents to manage paper and electronic filing systems of clients, ensuring efficient retrieval and storage
  • Prepared and drafted over 200 correspondence and legal forms to maintain smooth communications, adhering to legal standards
  • Managed accounts and client records of 50+ clients, observing confidentiality, and extreme discretion to safeguard sensitive information
  • Coordinated with court personnel and attorneys to determine scheduling of over 100 hearings and filing documents accurately and promptly
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines
  • Created and printed over 100 legal documents for attorneys to review, ensuring accuracy and completeness
  • Completed data entry of legal documents into electronic filing systems, maintaining data integrity
  • Filed documents with courts on behalf of attorney, ensuring compliance with procedural requirements
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents
  • Diligently edited legal correspondence for grammar and spelling, maintaining professional standards
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials, facilitating timely communication
  • Streamlined the debt recovery process by creating efficient workflows and utilizing advanced collection software tools
  • Mentored 2 new hires, resulting in stronger staff development and increased productivity

Paralegal

Narvios Law Firm
08.2021 - 01.2022
  • Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial
  • Created visual displays such as timelines, graphs and PowerPoint slides to explain complex concepts during trials
  • Used document review tools to discover and inspect records
  • Assisted attorneys with reviewing and organizing witness reports
  • Revised and finalized letters, briefs and memos
  • Researched statutes, decisions, legal articles and codes
  • Drafted pleadings, motions, and briefs in compliance with court rules, leading to successful outcomes in numerous cases
  • Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks

Paralegal Intern

Esposito & Associates
01.2021 - 05.2021
  • Assisted attorneys with case preparation, contributing to successful case outcomes
  • Provided reliable assistance during discovery processes through diligent review of documents, identification of key issues, and summarization of findings for attorney review
  • Demonstrated adaptability when assigned multiple projects simultaneously while maintaining focus on prioritizing workload effectively
  • Showcased attention to detail when proofreading legal documents for grammar errors as well as ensuring citation formats comply with Bluebook standards
  • Participated in legal clinics or pro bono initiatives, providing valuable support to underserved communities and contributing towards the firm's social responsibility
  • Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information
  • Adhered to privacy laws to avert possible information breaches and protect client data
  • Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients

Selling Specialist

Dillard's
08.2019 - 03.2020
  • Developed creative merchandising techniques to construct optimum marketing displays and generate interest in feature products and services
  • Collaborated with co-workers to discuss product sales to maintain inventory of desired items
  • Assessed customers' needs and interests to best recommend products
  • Demonstrated products, methods and services to persuade customers to purchase products and services
  • Developed strong client relationships to encourage repeat business and foster brand loyalty

Third Key Manager

Claire's Stores Inc.
05.2018 - 04.2019
  • Developed professional relationships to improve retention of key customers
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts
  • Evaluated source documents to locate information needed for each data entry field
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Corrected any data entry error to prevent later issues such as duplication or data degradation

Supervisor

Charlotte Russe
08.2018 - 03.2019
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand

Leasing Consultant

Vie At Hattiesburg
01.2017 - 07.2017
  • Kept meticulous records of all correspondence between management and tenants
  • Toured property with prospective tenants and provided wealth of information in regards to its key features
  • Resolved conflicts between tenants regarding noise, encroachments and parking
  • Held high approval rating and percentage of customer loyalty
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units

Education

Bachelor of Science - Administration of Justice

Texas Southern University
Houston, TX

Associate of Applied Science - Paralegal Studies

Houston Community College
Houston, TX

Skills

  • Legal Research & Writing
  • Scheduling & Calendar Management
  • Team management
  • Multi-line Phone Systems
  • Client Intake & Communication
  • Debt Collection Software Proficiency
  • Data Entry
  • Microsoft Office Suite & Google Workspace
  • Document Preparation & Review
  • Litigation Assistance
  • Confidentiality & Ethics Compliance
  • Customer Complaint Resolution
  • Consulting
  • Electronic Filing
  • Task Prioritization
  • Contract Analysis

Certification

Houston Community College, Law Office Clerk

Affiliations

Houston Paralegal Association, Active Member

Timeline

Specialized Helpline Agent - Tier 2

FEMA
07.2024 - 02.2025

Administrative Legal Assistant/Paralegal

Radius Global Solutions
02.2023 - 06.2024

Paralegal

Narvios Law Firm
08.2021 - 01.2022

Paralegal Intern

Esposito & Associates
01.2021 - 05.2021

Selling Specialist

Dillard's
08.2019 - 03.2020

Supervisor

Charlotte Russe
08.2018 - 03.2019

Third Key Manager

Claire's Stores Inc.
05.2018 - 04.2019

Leasing Consultant

Vie At Hattiesburg
01.2017 - 07.2017

Bachelor of Science - Administration of Justice

Texas Southern University

Associate of Applied Science - Paralegal Studies

Houston Community College

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